Front Desk Associate

Consilium; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Consilium seeks an organized administrative professional to join its front desk team. The role entails greeting visitors, directing them to the appropriate staff, and managing phone inquiries with a corporate phone system.

The ideal candidate will have 2–3 years of front desk experience, strong MS Office skills, and a reliable, proactive approach to daily tasks and office operations.

Qualifications

• Minimum 2–3 years experience in a front desk administrative position.
• Familiarity with corporate phone system software platforms and handling medium to high call volumes.
• Solid MS Office skills: Outlook, Word and Excel.

Responsibilities

• Create a warm and welcoming front lobby for guests and Consilium team members.
• Answer, screen, or forward calls, provide information, take messages, or schedule appointments.
• Use computers and software to set up functions, enter data, or process information.
• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Observe and obtain information from all relevant resources.
• Provide information to supervisors, co-workers, and subordinates by phone, email, or in person.
• Maintain appearance of conference rooms and breakrooms.
• Maintain inventory of office supplies and reorder as needed.
• Assist with special projects.
• Other tasks as needed.

Skills

Front desk experience

Phone system navigation

Customer service

MS Office

Tools

Avaya ACO

RSI

Call Analytics

PBX

VOIP systems

Job description

This administrative role will encompass basic Office Administrator responsibilities with their work environment located in at the Consilium front desk area. Required working knowledge with the facilitation of a corporate phone system software platform and medium to high level call volume, specifically: Avaya ACO, RSI, Call Analytics, PBX, VOIP Phone Systems or comparable system. The receptionist is responsible for welcoming visitors, determining their purpose, and directing them to the right location, in addition to answering phones, screening, and transferring calls to staff as appropriate.

The successful candidate is reliable, responsible, and dependable and ensures tasks are completed by following company processes.

Responsibilities

• Create a warm and welcoming front lobby to both our outside guests/visitors and Consilium team members
• Answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Use computers and computer systems (software) to set up functions, enter data, or process information
• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork
• Observe, receive, and otherwise obtain information from all relevant resources
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Maintain appearance of conference rooms and breakroom
• Maintain inventory of office supplies and equipment and reorder as needed
• Assist with special projects
• Other functions as needed

Qualifications

• Minimum 2-3 years experience in a front desk administrative position
• Familiarity with the facilitation of a corporate phone system software platform and medium to high level call volume, specifically: Avaya ACO, RSI, Call Analytics, PBX, VOIP Phone Systems or comparable system.
• Solid skill level in MS Office Suite – specifically Outlook calendar scheduling, Word and Excel
• Capability to offer a warm and welcoming presence to both outside guests and Consilium team members