Front Desk Associate

Consilium; Irving (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Consilium is seeking a capable Office Administrator to join our front desk team. The role involves greeting visitors, screening calls, directing inquiries, and maintaining conference rooms and office supplies.

You will use our corporate phone system and standard software to schedule, enter data, and support staff across departments. Ideal candidates bring 2–3 years of front desk experience, comfort with high call volumes, and strong MS Office skills (Outlook, Word, Excel).

Qualifikationen

• Minimum 2–3 years experience in a front desk administrative position.
• Familiarity with corporate phone system software platforms and handling medium to high call volumes (Avaya ACO, RSI, Call Analytics, PBX, VOIP).
• Solid MS Office skills (Outlook calendar scheduling, Word, Excel).

Aufgaben

• Create a warm, welcoming front lobby for visitors and staff.
• Answer, screen, or forward calls; provide information and take messages.
• Set up functions, enter data, or process information using computer systems.
• Perform daily administrative tasks and maintain information files.
• Manage conference room and breakroom appearance and inventory.
• Assist with special projects and general office duties.

Kenntnisse

Phone system proficiency

MS Office Suite

Front desk presence

Calm under high call volume

Tools

Avaya ACO

RSI

Call Analytics

PBX

VOIP Systems

Jobbeschreibung

This administrative role will encompass basic Office Administrator responsibilities with their work environment located in at the Consilium front desk area. Required working knowledge with the facilitation of a corporate phone system software platform and medium to high level call volume, specifically: Avaya ACO, RSI, Call Analytics, PBX, VOIP Phone Systems or comparable system. The receptionist is responsible for welcoming visitors, determining their purpose, and directing them to the right location, in addition to answering phones, screening, and transferring calls to staff as appropriate.

The successful candidate is reliable, responsible, and dependable and ensures tasks are completed by following company processes.

Responsibilities

• Create a warm and welcoming front lobby to both our outside guests/visitors and Consilium team members


• Answer, screen, or forward calls, providing information, taking messages, or scheduling appointments


• Use computers and computer systems (software) to set up functions, enter data, or process information


• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork


• Observe, receive, and otherwise obtain information from all relevant resources


• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person


• Maintain appearance of conference rooms and breakroom


• Maintain inventory of office supplies and equipment and reorder as needed


• Assist with special projects


• Other functions as needed

Qualifications

• Minimum 2-3 years experience in a front desk administrative position


• Familiarity with the facilitation of a corporate phone system software platform and medium to high level call volume, specifically: Avaya ACO, RSI, Call Analytics, PBX, VOIP Phone Systems or comparable system.


• Solid skill level in MS Office Suite - specifically Outlook calendar scheduling, Word and Excel


• Capability to offer a warm and welcoming presence to both outside guests and Consilium team members