Front Desk Associate

Columbia Sussex Corporation; Irving (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking passionate Front Desk Associates to join their team at a full-service hotel. This entry-level position is perfect for individuals with a customer service background who thrive in a fast-paced environment. You will be the welcoming face for guests, responsible for check-in and check-out processes, managing reservations, and ensuring guest satisfaction. The company values talent development and offers a comprehensive benefits package, making it an excellent opportunity for those looking to grow in the hospitality field. If you are eager to make a difference and provide exceptional service, this role is for you!

Benefits

Health and Dental Insurance

Company-paid Life Insurance

Short-Term and Long-Term Disability Insurance

Vision Insurance

401(k) with company match

Paid Time Off (PTO)

Free hotel rooms

Marriott hotel discounts

Qualifications

• At least one year in a hospitality-oriented field preferred.
• Strong communication and customer-focused attitude.

Responsibilities

• Greet guests and ensure a smooth check-in process.
• Handle transactions and address guest concerns professionally.

Skills

Customer Service

Communication Skills

Attention to Detail

Multitasking

Tools

Hotel Reservation Systems

Computer Proficiency

Job description

Are you looking to start a rewarding career in hospitality? Marriott Dallas Las Colinas is hiring Front Desk Associates who are passionate about providing excellent guest service in a welcoming and fast-paced environment. This entry-level role is ideal for individuals with at least one year of customer service experience in a high-contact setting, preferably in a hospitality-related field such as a hotel, restaurant, or travel industry.

As a full-service hotel catering to business travelers, we take pride in delivering exceptional service from the moment our guests arrive. If you enjoy working with people, have strong attention to detail, and are eager to grow within the hospitality industry, we invite you to apply today!

Key Responsibilities:

1. Create a Welcoming Experience: Be the friendly face that greets guests upon arrival and ensures a smooth check-in process.
2. Efficient Check-In & Check-Out: Process guest arrivals and departures with accuracy and professionalism.
3. Assist Guests with Inquiries: Provide helpful and timely responses to guest questions, reservations, and special requests.
4. Manage Room Assignments & Reservations: Ensure accurate bookings, modifications, and room allocations based on guest preferences and hotel availability.
5. Process Payments Securely: Handle transactions, billing, and guest accounts with attention to detail.
6. Problem-Solving & Guest Satisfaction: Address concerns professionally and ensure guest needs are met to enhance their stay.
7. Maintain a Professional Front Desk Area: Keep the workspace clean, organized, and welcoming.

Requirements:

1. At least one year in a hospitality-oriented field (hotel experience preferred).
2. Strong communication and interpersonal skills with a customer-focused attitude.
3. Computer proficiency and ability to learn hotel reservation systems.
4. Ability to multitask in a fast-paced environment while maintaining attention to detail.
5. Availability to work various shifts, including weekends and holidays.

We offer a competitive wage and a comprehensive benefits package, including:

1. Health and Dental Insurance
2. Company-paid Life Insurance
3. Short-Term and Long-Term Disability Insurance
4. Vision, Critical Illness, and Accidental Insurance
5. 401(k) with company match
6. Paid Time Off (PTO)
7. Free hotel rooms and Marriott hotel discounts

Why Join Us?

At Marriott Dallas Las Colinas, we believe in developing talent and providing opportunities for growth. This role is a great first step toward building a career in hospitality with one of the most well-respected hotel brands in the world.

If you have a passion for guest services, a strong work ethic, and a desire to grow in the hospitality industry, we encourage you to apply today and become a valued part of our team!

Your journey begins here at Marriott Dallas Las Colinas!