Front Desk Associate

Workforce Solutions for Tarrant County; Fort Worth (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a forward-thinking organization that focuses on providing exceptional customer service. As a front desk associate, you will play a crucial role in managing guest appointments, ensuring a welcoming environment, and maintaining cleanliness. Your communication skills will shine as you interact with clients and assist them with their needs. This position offers a chance to grow within a supportive atmosphere while making a positive impact on the community. If you're passionate about helping others and enjoy a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to manage guest interactions effectively.
• Ability to handle appointment scheduling and confirmations.

Responsibilities

• Answer incoming calls and convert leads into clients.
• Maintain cleanliness and organization of the front desk and retail area.

Skills

Customer Service

Communication Skills

Appointment Management

Organizational Skills

Education

High School Diploma

Tools

LMS (Lead Management System)

MBO (Management by Objectives)

Job description

FRONT DESK DAILY Duties

Morning Shift – Prior to Guests Arriving

• Check all voicemails and return calls immediately, especially for any schedule changes early in the day.
• Verify online and mobile appointments, confirm them or call guests for required adjustments.
• Check the waitlist frequently to accommodate guests in open appointments.
• Check salon email & text messages.
• Review the client appointment confirmation screen for any cancellations.
• Ensure members have enough credits for their visits in MBO.
• Create a list of guests lacking sufficient credits to discuss upon their arrival.

Throughout the Day

• Answer incoming calls and reach out to new leads in LMS to convert them into clients.
• Complete & scan consultation forms for new clients and send out “Thank You” cards.
• Sweep and mop or Swiffer the floors throughout the shop and bathroom.
• Maintain bathroom cleanliness: wipe down sinks and countertops, pick up trash, keep toilets clean, wipe spills, and refill paper towels, toilet paper, and soap dispensers.
• Send review links to new clients for feedback.
• Restock and organize the retail area.
• Check the guest ‘Appointment Confirmation’ screen and call all guests who have not confirmed via text or email.