Front Desk Associate

Roswell Park Comprehensive Cancer Center; City of Niagara Falls (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider is looking for a Front Desk Associate to be the welcoming face of their practice. In this dynamic role, you will provide exceptional service to patients and visitors while handling critical administrative tasks. Your attention to detail and organizational skills will ensure smooth operations, while your ability to maintain confidentiality will uphold the trust of our patients. Join a collaborative and supportive environment where your contributions will make a significant impact on patient care and experience. If you thrive in a fast-paced setting and have a passion for helping others, this opportunity is perfect for you.

Benefits

Excellent Medical Insurance

Employer Funded Health Reimbursement Account

Dental and Vision Insurance

401(k) with Company Match

Company Paid Life Insurance

Generous Vacation and Sick Time

11 Holidays

Qualifications

• Completion of accredited medical office assistant program or equivalent experience.
• Previous customer service experience in an office, preferably with patients.

Responsibilities

• Welcomes visitors and coordinates patient appointments professionally.
• Maintains patient records and assists with administrative duties.
• Acts as a liaison between patients and medical staff.

Skills

Medical Terminology

Multi-tasking Skills

Organizational Skills

Attention to Detail

Communication Skills

Integrity

Adaptability

Time Management

Education

Accredited Medical Office Assistant Program

High School Diploma or G.E.D.

Tools

Windows

MS Office

Medent EMR

Job description

We are seeking an energetic and professional Front Desk Associate to join our dynamicteam in Niagara Falls, NY.

Roswell Park Care Network is a leading provider of oncology and specialty care in community practices, dedicated to delivering exceptional patient care and innovative treatment solutions. We pride ourselves on fostering a collaborative and supportive work environment for our team members.

As a Front Desk Associate, you'll be the welcoming face of our practice, providing professional and friendly service to patients, visitors, and staff. In this dynamic role, you'll contribute to a positive environment while supporting critical administrative tasks. This role requires maintaining confidentiality, working under direct supervision, and exercising limited independent judgment and initiative.

We Offer

• Excellent Medical Insurance - Highmark Blue Cross Blue Shield
• Employer funded Health Reimbursement Account
• Dental and Vision Insurance
• 401(k) with company match
• Company paid life insurance, LTD and Critical Illness options
• 11 Holidays
• Generous Vacation and Sick time
  
  

Responsibilities

• Welcomes visitors in a professional and friendly manner, determines nature of business, and announces visitors to appropriate personnel
• Coordinates and prepares patient's appointments and itinerary
• Checks report to ensure coverage and proper co-pay collection
• Confirms insurance eligibility and verification prior to scheduling new patient appointments
• New patient intake including entry into EMR; patient check-out
• Invites every patient to join the patient portal and includes proper paperwork and education to the patient
• Enters data from source documents into computer following format displayed on screen and enters necessary codes; compiles, sorts and verifies accuracy of data to be entered; responds to inquiries regarding entered data and makes corrections as necessary
• Answers telephones, routes callers, takes messages and provides routine information to callers
• Acts as a liaison between patient and physician and other incoming Institute and community calls
• Monitor's voicemails and returns calls
• Creates and mails patient letters (no show and 3 call attempt)
• Provides assistance to patients and family members; refers questions to the appropriate personnel
• Maintains, sorts, files, and obtains patient records, files and/or charts
• Retrieves patient records, test results and/or charts from outside sources
• Coordinate's referrals, as directed, to providers outside of the practice
• Prepares paperwork and patient records related to their area of responsibility
• Interact with fellow workers in a way that promotes a respectful and cooperative working environment
• Assists nurses, physicians, and other clinical and/or medical personnel with clerical support
• Accurately and efficiently respond to tasks received from providers, other office staff, and billing
• Utilize spare time in work related activities which contribute to the clinic's needs
• Must adhere to policies, procedures and regulations as outlined in the office policy and procedures manual
• Obtains prior authorization for radiology when needed
• Backup for Medical Records
• Duplicates and distributes photocopies, as needed
• Assists in training other staff members on the appropriate use of equipment, office systems and work procedures as requested
• Assists other departments with administrative duties, as requested
• Prepares other written documentation as required by the profession and the department; maintains, distributes, analyzes and projects information for required records, reports and statistics, as directed
• Update HealtheLink, as requested
• Enhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops.
• Performs other related duties as assigned or requested
  
  

Knowledge/Skills/Abilities

• Knowledge of medical terminology
• Exceptional multi-tasking skills, organizational skills and superb attention to detail
• Ability to maintain confidentiality of all medical, financial, and legal information
• Communication - listening, reading, verbal and written skills
• Attention to Detail - thorough in completing work tasks
• Integrity - Being honest and ethical
• Adaptability/Flexibility - Being open to change (positive or negative) and to considerable variety in the workplace
• Dependability - Being reliable, responsible, and dependable, and fulfilling obligations
• Stress Tolerance - Effectively managing a heavy workload; accepting criticism and dealing calmly and effectively with high-stress situations
• Achievement - Results-oriented, utilize strongest abilities
• Complex problem solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Judgment and decision-making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Time management - Managing one's own time and guiding the time of others
  
  

Requirements

Education/Experience:

• Successful completion of an accredited medical office assistant education program; or
• High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; or
• High School diploma or G.E.D. and the equivalent of six (6) months of full-time RPCI Oncology, PC clinical or administrative health care experience.
• Previous customer service experience in an office is required, preferably with patients
• Must have experience working in Windows and with MS Office software
• Medent EMR knowledge preferred
  
  

Salary Description

$20.00-$22.00/hour

Required

Preferred

Job Industries

• Other