Front Desk Associate

Workforce Solutions for Tarrant County; Fort Worth (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in Fort Worth is seeking a Front Desk staff member for the morning shift. Responsibilities include managing client appointments, maintaining cleanliness, and providing excellent customer service. Ideal for someone organized and customer-focused.

Responsibilities

• Check voicemails and return calls for schedule changes.
• Answer incoming calls and reach out to new leads.
• Maintain cleanliness of the salon and bathrooms.

Job description

FRONT DESK DAILY Duties

Morning Shift – Prior to Guests Arriving

• Check all voicemails and return calls immediately, specifically any schedule changes for early in the day.
• Check online and mobile appointments that have been booked; verify and either confirm or call guests for required changes.
• Check the waitlist frequently to see if there is anyone you can accommodate in an open appointment.
• Check salon email & text messages.
• Check the client appointment confirmation screen for any responses to cancel.
• Review members' appointments to ensure they have enough credits for the visit in MBO.
• Make a list of guests who do not have enough credits so you can discuss this with them upon their arrival.

Throughout the Day

• Answer incoming calls.
• Reach out to new leads in LMS to convert them into clients.
• Complete & scan consultation forms for new clients. Send out “Thank You” cards.
• Sweep and mop (or Swiffer) the floors throughout the shop and bathroom.
• Keep bathroom(s) clean and tidy; wipe down sink and countertop, pick up any trash off the floor, keep toilets clean, wipe up any spills, and keep paper towel, toilet paper, and soap dispensers refilled.
• Send new clients a review link for feedback.
• Restock and straighten out the retail center.
• Check the guest ‘Appointment Confirmation' screen and call all guests who have not been confirmed via text or email.