Front Desk Associate

Greenawalt Roofing Company; Friendly (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join Greenawalt Roofing Company as a Front Desk Associate and be the welcoming face of our organization. Your role involves engaging with clients, handling inquiries, and maintaining a smooth-running front desk. This position emphasizes customer service skills in a dynamic, collaborative environment, ensuring a positive experience for all visitors.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

401K

Paid Time Off

Company Holidays

Qualifications

• Friendly and approachable demeanor essential.
• Strong communication skills for client interactions.
• Proactive problem-solving and detail orientation needed.

Responsibilities

• Greeting guests and answering incoming calls.
• Managing inquiries, scheduling appointments, and assisting with administrative tasks.
• Maintaining a clean, organized reception area.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Teamwork

Tech-Savvy

Job description

Description

Join the Greenawalt Roofing Company team!

At Greenawalt Roofing Company, our Front Desk Associate plays a key role as the face of our organization. We are looking for someone who not only enjoys interacting with people but thrives in a fast-paced environment that requires a combination of professionalism, friendliness, and attention to detail. Your warm personality and ability to create a welcoming atmosphere will leave a lasting impression on clients and visitors.

As our first point of contact, the ideal candidate will naturally excel in customer service, have a proactive approach to problem-solving, and bring a positive energy to the team. If you're someone who loves engaging with others, enjoys being a part of a dynamic team, and can remain calm under pressure, we encourage you to apply!

What we are looking for:

• Friendly and Approachable: You greet everyone with a smile, creating a welcoming environment from the moment they walk in the door.
• Strong Communicator: You are confident in speaking with clients, answering questions, and handling phone calls with professionalism and clarity.
• Organized and Detail-Oriented: You have an eye for detail and take pride in keeping the front desk organized and running smoothly.
• Proactive Problem-Solver: You anticipate needs and resolve issues efficiently, always looking for ways to improve processes and customer experiences.
• Team Player: Collaboration is key. You’ll be working with various departments, so flexibility and adaptability are essential.
• Calm Under Pressure: The office can get busy, but you remain composed, handling multiple tasks with ease and a positive attitude.
• Tech-Savvy: Comfortable with CRM systems and able to generate reports as needed.

Why Greenawalt Roofing Company?
We are more than just a roofing company. We foster a collaborative and welcoming environment where your positive attitude and customer service skills will shine. Join our team and contribute to an organization that values both professionalism and personality.

Requirements

• Welcome guests, clients, and employees with warmth and professionalism.
• Answer incoming calls, provide information, and route calls to appropriate individuals.
• Manage inquiries, reservations, and appointments efficiently.
• Maintain a clean and organized reception area.
• Assist with administrative tasks such as data entry, filing, and document preparation.
• Scheduling of Leads/Appointments
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering assistance as needed.
• Collaborate with various departments to ensure seamless operations and coordination of tasks.
• Generates reports through the CRM as required
• Conduct simple quality control checks on customer orders
• Accept payments from customers and make bank deposits as required
• Receive and check deliveries
• Other administrative duties as required

Pay: $17-$19/hr

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• 401K
• Paid Time Off
• Company Holidays