Front Desk Associate

Vacatia; Florida; On-site; USD 44,083,000 - 49,594,000; Full time

Job summary

Vacatia in Weston, FL is seeking a Front Desk Associate to greet guests, check in/out, and ensure a warm, efficient arrival experience at our resort. You’ll handle reservations, answer questions, process payments, and keep front desk operations organized with accuracy and discretion.

You’ll collaborate with the resort team to resolve issues quickly, protect guest privacy, and maintain a welcoming atmosphere during weekends and holidays. Prior hospitality experience is a plus, training provided.

Qualifications

• Hospitality or customer service experience is a plus.
• Friendly, dependable, and customer-focused personality.
• Strong communication and multitasking skills.
• Ability to handle payments with basic math accuracy.
• Willingness to learn new systems and stay organized.

Responsibilities

• Greet guests and provide outstanding service from check-in to check-out.
• Answer inquiries and resolve issues quickly and professionally.
• Manage reservations, room assignments, and billing with accuracy.
• Process payments and handle cash transactions confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and audits.
• Ensure confidentiality and security of guest information.
• Collaborate with the team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Skills

Customer service

Communication

Multitasking

Basic math

Tech-savvy

Job description

Now Hiring: Front Desk Associate | Join Our Resort Team!

Location: 1775 Bonaventure Blvd, Weston, FL 33326

Pay Rate: $16/hr

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!

We’re currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.

What You'll Do:

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

What We’re Looking For:

• A friendly, dependable, and customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Previous hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Why Join Us?

Work in a welcoming, team-oriented resort environment

Opportunities to grow within hospitality and resort operations

Be part of creating memorable experiences for our guests every day