Resort Front Desk Associate - Memorable Guest Experiences

Vacatia; Florida; On-site; USD 44,083,000 - 49,594,000; Full time

Job summary

Vacatia in Weston, FL is seeking a Front Desk Associate to greet guests, check in/out, and ensure a warm, efficient arrival experience at our resort. You’ll handle reservations, answer questions, process payments, and keep front desk operations organized with accuracy and discretion.

You’ll collaborate with the resort team to resolve issues quickly, protect guest privacy, and maintain a welcoming atmosphere during weekends and holidays. Prior hospitality experience is a plus, training provided.

Qualifications

• Hospitality or customer service experience is a plus.
• Friendly, dependable, and customer-focused personality.
• Strong communication and multitasking skills.
• Ability to handle payments with basic math accuracy.
• Willingness to learn new systems and stay organized.

Responsibilities

• Greet guests and provide outstanding service from check-in to check-out.
• Answer inquiries and resolve issues quickly and professionally.
• Manage reservations, room assignments, and billing with accuracy.
• Process payments and handle cash transactions confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and audits.
• Ensure confidentiality and security of guest information.
• Collaborate with the team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Skills

Customer service

Communication

Multitasking

Basic math

Tech-savvy

Job description

Vacatia in Weston, FL is seeking a Front Desk Associate to greet guests, check in/out, and ensure a warm, efficient arrival experience at our resort. You’ll handle reservations, answer questions, process payments, and keep front desk operations organized with accuracy and discretion.

You’ll collaborate with the resort team to resolve issues quickly, protect guest privacy, and maintain a welcoming atmosphere during weekends and holidays. Prior hospitality experience is a plus, training provided.