Front Desk Associate

Scenthound; Fairfax (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Front Desk Associate to join their team. This role is pivotal in driving membership sales while delivering exceptional customer service to pet owners. Ideal candidates are passionate about dog health and wellness, possess strong sales and customer service skills, and are eager to grow within the company. With a clear career path to management and a supportive work environment, this position offers a rewarding opportunity for motivated individuals looking to make a difference in the lives of pets and their owners.

Benefits

Direct career growth path to Management

Competitive hourly base pay plus tips

Medical, dental, and vision insurance

Merit-based pay increases

Paid Vacation

Complimentary service membership

Qualifications

• Sales experience and confidence are essential.
• Customer service experience in retail or restaurant settings is required.

Responsibilities

• Drive membership sales through health and wellness education.
• Manage customer profiles and resolve concerns.

Skills

Sales experience

Customer service experience

Computer/Technology proficiency

Effective communication

Time-management

Attention to detail

Job description

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Benefits

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About The Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This Position Requires

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks

• Drive membership sales through health and wellness education
• Drive key performance indicators - average ticket price and rebook ratio - through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer - responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills And Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

Compensation: $15.00 - $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.