Front Desk Associate

Planet Fitness; Montpelier (VT); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in the wellness and fitness sector is looking for a Front Desk Associate to join their team. This role is perfect for someone who thrives in a positive environment and is passionate about delivering exceptional member experiences. As part of a supportive team, you'll greet members, assist with inquiries, and promote a welcoming atmosphere. With opportunities for growth and training, including CPR certification, this position offers a chance to make a meaningful impact on community health and wellbeing. If you're reliable, have strong communication skills, and enjoy helping others, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Tuition Reimbursement

Employee Discounts

Flexible Spending Accounts

Vacation Pay

Sick Time

Holiday Pay

Qualifications

• 6-12 months of customer service experience preferred.
• Must be willing to become CPR/AED certified.

Responsibilities

• Provide superior customer service and ensure a Judgement Free experience.
• Assist with member check-ins and resolve concerns.

Skills

Customer Service

Communication Skills

Empathetic Listening

Reliability

Time Management

Education

High School Diploma

Tools

Basic Computer Skills

Job description

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About Planet Fitness

At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgment-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the U.S. with over 2,000 clubs.

Joining the PF family means being part of a company rooted in strong values and culture. It’s about being part of a supportive team that cares about community health and wellbeing, creating positive member experiences, and having fun at work. You’ll be part of a brand you can be proud of!

Who You Are

All our Team Members share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone. Characteristics of a good fit include:

• Positive and upbeat attitude
• Passion for delivering exceptional member experiences
• Punctual, reliable, and dependable
• Diplomatic interactions and genuine motivation to help others
• Respectful and acts with integrity
• Strong communication skills, empathetic listening
• Ability to inspire and motivate
• Quick learner during training

Role Responsibilities

As a Front Desk Associate, you will provide superior customer service, ensuring an exceptional “Judgement Free” experience. Responsibilities include:

• Greeting members and guests, assisting with questions and check-ins
• Promoting our Judgement Free Zone by engaging with members and supporting their fitness journeys
• Resolving member concerns and escalating issues when necessary
• Answering phones and assisting callers
• Handling membership functions: sign-ups, updates, cancellations, collections, transfers
• Conducting tours and assessing prospective members’ needs
• Executing retail transactions and driving sales
• Maintaining cleanliness and sanitation of equipment and amenities
• Ensuring restrooms are clean, stocked, and clutter-free
• Conducting regular club walk-throughs to address safety and cleanliness
• Addressing maintenance issues promptly

Qualifications

• 6-12 months of customer service experience preferred
• Must be 18 or older
• Willing to become CPR/AED certified (training provided)
• Basic computer skills

Physical Demands

• Standing and moving throughout the club
• Communicating in person and on the phone
• Lifting up to 75 pounds
• Encountering chemicals during shifts
• Cleaning and sanitizing regularly
• Moving, bending, twisting as needed

Benefits

• Medical, Dental, Vision Insurance*
• Vacation, Sick Time, Holiday Pay
• Free Black Card Membership
• 401(k) plan
• Term Life Insurance*
• Flexible Spending Accounts*
• Tuition Reimbursement
• Employee discounts and perks
• Team-building events

*Certain benefits for full-time employees only

Additional Information

Health and safety are a priority. All team members must follow safety policies, report unsafe conditions, and work safely.

Employment Details

• Seniority level: Entry level
• Type: Part-time
• Industry: Wellness and Fitness Services