Front Desk Associate

Planet Fitness; Beaufort (SC); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in the fitness sector is seeking a Front Desk Associate to join their team. This role is perfect for individuals who thrive in a dynamic environment and have a passion for customer service. You will be the first point of contact for members, ensuring a welcoming atmosphere and assisting with their fitness journeys. Your responsibilities will include greeting guests, managing membership tasks, and maintaining a clean and organized space. If you're looking to contribute to a positive community and enjoy working with people, this position offers a fantastic opportunity to grow in the wellness and fitness industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

Free Black Card Membership

Tuition Reimbursement

Employee Discounts

Team-building Events

Qualifications

• 6-12 months customer service experience preferred.
• Willing to obtain CPR/AED certification.

Responsibilities

• Greet members and assist with questions and check-ins.
• Handle membership tasks: sign-ups, updates, cancellations.
• Maintain cleanliness and sanitation of equipment.

Skills

Customer Service

Communication Skills

Reliability

Motivation

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Front Desk Associate role at Planet Fitness

About Planet Fitness

At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgment-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the US, with over 2,000 clubs and expanding.

Who You Are

All our Team Members share a passion for our brand and a desire to make members feel welcome. Ideal characteristics include:

• Positive and upbeat attitude
• Passion for delivering excellent experiences
• Punctuality, reliability, and dependability
• Diplomacy and genuine motivation to help
• Integrity and respect
• Strong communication skills, listening and empathy
• Ability to inspire and motivate
• Quick learner during training

Role Responsibilities

As a Front Desk Associate, you will:

• Greet members and guests, assist with questions and check-ins
• Promote our Judgement Free Zone, support members’ fitness journeys
• Resolve concerns, escalate issues when necessary
• Answer phones and assist callers
• Handle membership tasks: sign-ups, updates, cancellations, collections
• Conduct tours and assess prospective members' needs
• Execute retail transactions and drive sales
• Maintain cleanliness and sanitation of equipment and amenities
• Ensure restrooms are clean, stocked, and clutter-free
• Conduct safety and cleanliness walk-throughs, address issues promptly
• Report maintenance needs

Qualifications

• 6-12 months customer service experience preferred
• Must be 18 or older
• Willing to obtain CPR/AED certification (training provided)
• Basic computer skills

Physical Demands

• Standing and moving throughout the club
• Communicating in person and on the phone
• Lifting up to 75 pounds
• Encountering chemicals, cleaning, and sanitizing
• Moving and adjusting positions as needed

Benefits

• Medical, Dental, Vision insurance*
• Vacation, Sick, Holiday pay
• Free Black Card Membership
• Retirement plan (401k)
• Life insurance*
• Flexible Spending Accounts*
• Tuition reimbursement
• Employee discounts and perks
• Team-building events

*Benefits for full-time employees only

Additional Info

E-Verify is used in FL, GA, NC, SC, AL. All team members are responsible for maintaining a safe workplace and following health protocols.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industry: Wellness and Fitness Services