Front Desk Associate

The NOW Ashburn; Ashburn (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team as a Front Desk Associate at a leading massage boutique in Ashburn. You will be the first point of contact for guests, ensuring a seamless experience while driving sales through memberships and services. This role offers a dynamic environment with flexible hours and competitive compensation, including commissions and bonuses. If you thrive in a fast-paced setting and possess excellent communication skills, this opportunity is perfect for you.

Benefits

Team member discounts

Career growth opportunities

Competitive compensation + generous commissions

Bonus based on performance

Flexible schedule

Free uniforms

Qualifications

• Retail sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.

Responsibilities

• Provide top-level service for guests and team members.
• Accurately book massage appointments and handle guest check-ins.
• Drive sales by educating guests about services and memberships.

Skills

Communication

Problem-solving

Customer service

Education

High school degree or equivalent

Job description

Benefits:

• Team member discounts
• Career growth opportunities
• Competitive compensation + generous commissions
• Bonus based on performance
• Flexible schedule
• Competitive salary
• Free uniforms

The NOW Massage is hiring a skilled front desk associate. Are you someone who thrives in a high-energy, fun, and fast-paced environment? Do you have excellent communication skills and a passion for engaging with customers? Are you comfortable selling in a retail atmosphere? If so, we have the perfect opportunity for you! Join our growing team as a Front Desk Associate at The NOW Massage Boutique and bring our brand to life every day.

Schedule / Expected Work Hours:

• Ability to work flexible hours, including evenings, weekends, holidays
• We're open 7 days a week from 9:00 am to 8:00 pm

Job Summary:

The Experience Guide is responsible for the seamless flow of the guest experience. This includes greeting and assisting guests regarding services and products, booking appointments, selling memberships and massage enhancements, and handling payment for services performed.

Benefits:

• Starting salary: $15.00/hour + sales commission & bonus
• Aggressive sales commission structure for membership, retail & enhancement sales
• Discount massages for employees
• Discounts on retail products
• Unique high-energy environment
• Fun team-oriented environment
• Best-in-class training

Responsibilities:

• Provide top-level service for guests and team members
• Accurately book massage appointments, edit and cancel services, and check guests in and out
• Actively drive enhancement, membership, and gift card sales by educating guests about our services, memberships, and retail offerings. Note: if you are uncomfortable in a retail sales environment, this job may not be suitable for you.
• Open/close the boutique each day according to standard operating procedures
• Resolve guest issues
• Maintain a clean, safe, fully stocked, and well-organized work and guest area
• Perform light cleaning as needed

Qualifications:

• Retail sales and service-related experience preferred
• Ability to be efficient and detail-oriented in a fast-paced environment
• Enthusiasm and excellent guest service skills
• Strong communication skills, including active listening and empathy
• Problem-solving and troubleshooting skills
• High school degree or equivalent

Company Overview:

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. Our goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.

Company Purpose/Mission:

Self-Care is Essential. The NOW is a refuge to help you disconnect from the outside world and reconnect within. Show up for yourself to better support others. Relax your body. Reset your soul. Start NOW.

Company Values:

• LIVE IN THE NOW: Be present. Take time to recharge and reconnect within.
• KINDNESS IS MAGIC: Positive energy always. Create warmth and compassion, from welcoming guests to community involvement.
• CARE FOR THOSE WHO CARE FOR OTHERS: Foster an environment where team members feel valued, recognized, and rewarded.
• AUTHENTICITY ALWAYS: Open and transparent communication with our inner circle and guests.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the franchise management. All employment inquiries should be directed to the franchise location, not to The NOW Massage Corporate.