Front Desk Associate

British Swim School of North San Antonio; Ewing (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

Une entreprise renommée dans le domaine de la natation cherche à embaucher un Front Desk Associate. Le candidat sera chargé de diverses opérations de gestion de bureau, y compris la gestion des appels, la facturation et le suivi des leçons. Ce rôle exige d'excellentes compétences en communication et une approche professionnelle, afin d'assurer la satisfaction de la clientèle.

Qualifications

• Expérience en gestion de bureau ou ventes souhaitée.
• Demeanor professionnel requis.
• Capacité à gérer les priorités et à 'WOW' les clients.

Responsibilities

• Gérer les journaux d'appels et répondre aux demandes des clients dans les 24 heures.
• Assurer que les informations de facturation des clients sont à jour et traitées mensuellement.
• Enforcer les procédures de bureau et chercher à améliorer les pratiques.

Skills

Communication

Multi-tasking

Education

High School Diploma

Job description

FRONT DESK ASSOCIATE ROLE SUMMARY
The Front Desk Associate role at Schafer Sports Center will be responsible for all back-office operations which includes but is not limited to office management, computer program database management, scheduling, billing, inventory, and lesson metrics. At times, the office coordinator will be asked to perform ad hoc reception and marketing administrative duties as well. This role typically reports to the General Manager.

ROLE REQUIREMENTS AND RESPONSIBILITIES
Monitor and roll up reception’s daily phone logs, close reports, etc into executive summary email for senior management on a daily basis
Review outstanding reception call log on a daily basis and respond to all client calls and inquires within 24 hours
Responsible for addressing scheduling change and make up lessons requests from clientele
Ensure that any changes made by the receptionist/other staff are accounted for and are appropriate
Act as the point person for client billing
Ensure client billing information is up to date
Ensure monthly charges being processed in computer program
Alert Manager/Owner when additional supply ordering is required
Enforce Schafer Sports Center office procedures and constantly look to update best practices
Ensure receptionist/staff is utilizing appropriate “scripts” for answering customer queries

REQUIREMENTS
High School diplomas with past office management and/or sales experience a plus
Must have superior communication and interpersonal skills when dealing with clientele
Must have a professional demeanor and appearance
Constantly stay abreast of Schafer Sports Centers policies and procedures
Proven multi-tasking experience a must
Ability to constantly “WOW” our customers