Front Desk Associate

UFC GYM; Woodbridge Township (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

UFC GYM is seeking a passionate Front Desk Associate in Woodbridge Township. You will greet guests, manage memberships, and provide exceptional customer service in a dynamic environment. Ideal candidates will be energetic, organized, and ready to contribute to our team's success while ensuring a positive experience for our members.

Benefits

Employee discounts

Paid time off

Training & development

Qualifications

• Energetic and friendly personality required.
• Experience with customer service and communication.
• Strong focus on details and accuracy.

Responsibilities

• Greet and assist guests and members promptly.
• Handle membership check-ins and queries.
• Maintain cleanliness at front desk and lobby.

Skills

Customer service focus

Interpersonal skills

Communication skills

Multi-tasking

Education

High school diploma or GED

CPR/AED certification (preferred)

Tools

POS system

Job description

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Benefits

• Employee discounts
• Paid time off
• Training & development
  
  

We Empower the Fighting Spirit in You!

Join Our Team!

We're looking for a Front Desk Associate who is passionate about fitness, friendly service, and helping members have a great experience. You'll be the first face members see - greeting guests, answering questions, handling memberships, and supporting sales. If you're outgoing, organized, and love a fast-paced, team-oriented environment, we want to meet you!

Essential Duties & Responsibilities

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations
• Greet and engage with prospective members, providing information about UFC Gym's programs, classes, and facilities.
• Effectively explain membership options, pricing structures, and contractual agreements
• Conduct tours of the gym, showcasing amenities and creating an engaging experience for prospects
  
  

Club Operations and Administration

• Keeps front desk, locker room and lobby neat and clean at all times
• Greet customers, prepare fresh juices, smoothies, and shakes, and assist with various tasks as communicated by management
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club
  
  

Required Qualifications

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail.
• Experience working with POS system for payment processing and lead management.
  
  

Minimum Certifications/educational Level

• High school diploma or GED required.
• Current CPR/AED certification preferred or in progress.
  
  

Shifts Available

• Morning Shift 6am-2pm / Afternoon 2pm-10pm / Overnight 10pm-6am
• Must be willing to work weekends.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Human Resources Services

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