Front Desk Associate

Maxx Fitness Clubs; Quakertown (Bucks County); On-site; USD 10,000 - 60,000; Full time

Job summary

Maxx Fitness Clubs seeks a friendly and committed individual to join their fitness team. The role involves engaging with customers, answering inquiries, and maintaining a welcoming environment. This entry-level position requires a strong work ethic and excellent customer service skills, making it ideal for those passionate about fitness and wellness.

Qualifications

• 6 months customer service experience required.
• 18 years or older.
• Self-starter with minimal supervision.

Responsibilities

• Provide first positive impression of the facility.
• Interact with customers and respond to inquiries.
• Maintain cleanliness of the facility.

Skills

Customer service skills

Problem resolution skills

Strong work ethic

Education

High School Diploma or Equivalent

Job description

Maxx Fitness Clubzz is looking for a committed, friendly, upbeat individual to become a part of our fitness team!

About Maxx Fitness:

Fitness can go beyond just a hobby to being a fulfilling and financially rewarding career. Working with a brand that is rapidly expanding is the best choice you can make.

Maxx Fitness Clubzz is a luxury gym chain offering state-of-the-art equipment and affordable membership rates. Maxx strives to always deliver an excellent experience for members. You can take part in this success and play a role in each relationship that gets created. Best of all, there's no need to start from scratch. Realize your full potential as a manager by taking advantage of the MAXX playbook and fully integrated support with the backing of their expert corporate team.

Founded in 2011 by health and fitness professionals hailing from a range of specialized backgrounds. Our experts enjoy working closely together with you to maximize your fitness goals, creating constantly evolving plans to challenge you in a fun, inspiring, and social environment. Each of our 25,000+ square foot locations hosts state-of-the-art cardio machines, a full lineup of classes and instructors, and features amenities like our smoothie bar and Kids Club.

Unlike other low-cost gym franchises, Maxx Fitness Clubzz cuts no corners for their customers. One of the fastest-growing fitness franchises with locations already open in RI, PA, and OH shows why our offerings far exceed other gyms with comparable pricing plans. Membership fees start at only $10 and grant access to state-of-the-art cardio machines, comprehensive offerings of classes and instructors, and even smoothie bars, cinema cardio rooms, and Kids Clubs so parents can work out peacefully.

If you are looking to share a passion for fitness then this is the perfect job for you!

Essential Duties and Responsibilities:

• Responsible for providing the first positive impression of the Maxx Fitness facility;
• Interact with customers by telephone and in-person to provide information about our memberships and services.
• Check to ensure that appropriate changes were made to resolve customers' problems;
• Complete membership forms, prepare change of address records, or issue service discontinuance orders, using check-in computers;
• Contact customers to respond to inquiries;
• Maintaining a clean facility;
• Create rapport with customers that may lead to sales of new memberships or additional services or products.

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly, and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
  • Ability to maintain the cleanliness of the club for up to 50% of the shift.
  • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
  • Hands-on experience in accepting payments from customers and give change and receipts.
  • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
  • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hardworking, enthusiastic, and energetic!
• Strong problem resolution skills.

Minimum Qualifications

• 18 years old or older
• A High School Diploma Or Equivalent required
• Six months face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Physical Functions:

• Ability to stand and/or walk for an entire shift;
• Open Availability To Work 20-25 hours
• Each week includes hours on a weekend shift
• A High School Diploma Or Equivalent required
• Certified Fitness Trainers or Instructors Preferred

The job requirements list is not a complete description of responsibilities, but the list reflects the general qualifications, duties, and/or responsibilities necessary to perform this position. The Company reserves the right to revise the job description when circumstances are necessary for reasons like, but not limited to, new systems, technical developments, emergencies, and/or personnel changes.

We look forward to meeting you,

Maxx Fitness Management