Front Desk Associate

Scenthound Allentown, PA; Allentown (Lehigh County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading pet care service provider in Allentown seeks a Front Desk Associate aiming to enhance member services and drive sales. This role involves engaging customers with exceptional service, handling cash management, and maintaining cleanliness standards. Ideal candidates are self-motivated, have a knack for sales, and a genuine passion for dogs.

Benefits

Employee discounts

Free food & snacks

Free uniforms

Bonus based on performance

Direct career growth path to Management

Merit-based pay increases

Complimentary service membership

Qualifications

• Sales experience and confidence valued.
• Customer service experience in retail or restaurant is essential.
• Reliable transportation required.

Responsibilities

• Drive membership sales through health and wellness education.
• Manage phone calls and customer appointments.
• Resolve customer concerns and retain memberships.

Skills

Sales experience

Customer service

Computer proficiency

Communication

Problem solving

Attention to detail

Time management

Job description

Benefits:

Employee discounts

Free food & snacks

Free uniforms

Bonus based on performance

We are primarily looking for a Front Desk Associate who is able to work Tuesday-Saturday (with Thursday or Wednesday off if needed). Pay is hourly but there are additional financial incentive bonuses (membership sales, product sales, service sales).

Perks and Benefits:

Direct career growth path to Management positions (Ass. Manager, Manager) and additional options

Competitive hourly base pay, plus sales bonuses

Merit-based pay increases

Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

Sales experience and confidence (membership sales are highly valued!)

Customer service experience (retail, restaurant)

Computer/ Technology proficiency

A passion for dogs and dog health & wellness!

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service

add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to speak Spanish (not a requirement, but would definitely be a bonus)

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards