Front Desk Associate

Hand & Stone Franchise Corp; Naples (FL); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus based on performance

Dental insurance

Employee discounts

Free uniforms

Company parties

Flexible schedule

Descripción de la vacante

Hand & Stone Massage and Facial Spa, a national franchise, seeks a Front Desk Associate at its Naples location. You will be the crucial first touch for guests, managing appointments and promoting memberships.

We offer flexible schedules, ongoing training, and a dynamic team. If you are energetic and customer-focused, apply to join our growth-oriented spa family.

Formación

• High school diploma or equivalent required.
• Must be 18 years or older.
• Highly organized with strong attention to detail.
• Strong teamwork and ability to work independently.

Responsabilidades

• Meet membership sales goals.
• Know the menu of services and terminology.
• Provide excellent customer service to members and guests and build relationships.
• Work flexible hours.
• Communicate sales, promotions, and service options clearly.
• Maintain spa cleanliness and hygiene standards.
• Bring a positive, energetic attitude.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Conocimientos

Customer service

Team player

Detail oriented

Organization

Communication

Educación

High school diploma or equivalent

Descripción del empleo

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Company parties
• Flexible schedule

Job Description:

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Hand and Stone Massage and Facial Spa, located in Hand & Stone - Fleming Island/Gainesville/Naples/Estero, is seeking a Front Desk Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding!

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities:

• Meet membership sales goals
• Detailed knowledge of the menu of services - don't worry, we'll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What's in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards?

Qualifications:

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision