Front Desk Associate

Talentify; Naples (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training programs

Vision insurance

Performance bonus

Dental insurance

Employee discounts

Free uniforms

Company events

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Naples is seeking a Front Desk Associate to be the friendly, energetic first point of contact for members and guests. You will help with schedule management, promote services, and support a clean, welcoming spa environment.

We offer flexible shifts, training, and opportunities for advancement. A positive attitude and strong customer service skills are essential for success in this role.

Qualifications

• High school diploma or equivalent is required.
• Must be 18 years old or older.
• Must be exceptionally organized with great attention to detail.
• Must be a strong team player with the ability to work independently with minimal supervision.

Responsibilities

• Meet membership sales goals.
• Detailed knowledge of the menu of services – training provided.
• Excellent customer service to members and guests, building lasting relationships.
• Capable of working flexible hours.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Bring a positive and energetic attitude.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Team player

Detail oriented

Education

High school diploma or equivalent

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Company parties
• Flexible schedule

Job Description:

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Hand and Stone Massage and Facial Spa, located in Hand & Stone - Fleming Island/Gainesville/Naples/Estero, is seeking a Front Desk Associate. You are a critical link in ensuring that our customers’ experience in our spa is nothing other than outstanding!

Do people often refer to you as their energetic friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities:

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications:

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision