Front Desk Associate

J.L. Nick & Associates; Erie (Erie County); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in Erie, NY is seeking a Front Desk Associate to manage patient interactions and administrative responsibilities. Applicants should have a high school diploma and strong communication skills. Experience in a healthcare setting is preferred but not required. This role includes greeting patients, handling phone calls, and managing appointments in a dynamic and multicultural work environment.

Qualifications

• A high school diploma or GED is required.
• Proficient in computer processing and general office skills.
• Must be able to work effectively within a multicultural workforce environment.

Responsibilities

• Greets all patients and visitors as they enter the building.
• Answers incoming phone calls, screens and distributes phone calls.
• Checks patients in, confirms demographics and verifies insurance.
• Collects co-payments and documents them as appropriate.
• Checks-out patients and schedules follow-up appointments.

Job description

Front Desk Associate

Our client, the Multi‑cultural Health Evaluation Delivery System, an organization that values Flexible, Ethical, Positive Communicators, Culturally Competent, Productive, and Team Players, has a need for a Front Desk Associate. May include some evening and weekend work. Duties and responsibilities include, but are not limited to the following:

Administrative Duties

• Greets all patients and visitors as they enter the building.
• Answers incoming phone calls, screens and distributes phone calls, takes messages as necessary, troubleshoots problems and assists the caller accordingly.
• Checks patients in, confirms demographics and verifies insurance is accurate and current and/or insurance eligibility.
• Collects co‑payments and documents them as appropriate.
• Checks‑out patients and schedules follow‑up appointments as appropriate.
• Schedules patients maintains communication with clinical staff to add patients with urgent medical concerns to the schedule.
• Maintains communication with clinical staff to inform patients if/when clinicians are delayed.
• Gathers and sends requested medical records for patients, insurances, and specialty providers.
• Assists other clinical staff in reviewing care gap lists and scheduling related appointments.
• Assists with in‑clinic and external interpretation if multilingual.

Safety

• Adheres to safety, infection control, patient confidentiality, and related policies and procedures.

Company Values

• Ensures the six domains of healthcare quality are met during each patient visit: patient safety, effectiveness, patient‑centered, timeliness, efficiency, and equity.
• Consistent with MHEDS' values, treats all supervisors, co‑workers, direct reports, patients, and any other internal or external person with respect and dignity.

Education and/or Experience

A high school diploma or GED is required. Proficient in computer processing, and general office skills. Ability and willingness to learn new tasks as required. Experience in a healthcare setting helpful but not required. Must be able to work effectively within a multicultural workforce environment.

Language Skills

Must be able to speak and write in English. Additional language capabilities are a plus.

Physical Demands

Normal medical/administrative office setting demands include lifting and carrying or delivering supplies that usually weigh less than 10 pounds, but may occasionally weigh 20‑30 pounds, within the building.

Work Environment

The office and clinical areas are well illuminated, climate‑controlled, indoor areas. Work involves some exposure to hazards typical to a medical office environment, including potential exposure to infectious diseases and blood‑borne pathogens, chemical exposures, fire, mechanical and electrical hazards. Protective clothing and equipment are provided and required to be worn in potential exposure situations.

Interested, qualified candidates will please submit a résumé.

J.L. Nick & Associates & MHEDS are equal opportunity employers.