Front Desk Associate

RELIVE Health Delray Beach; Delray Beach (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Attractive Compensation Package

Growth Opportunities

Service Benefits - Varying per Location

Transferable Skill Development

Job summary

A health and wellness center in Delray Beach is seeking a Front of House Associate to greet and assist patients while managing their appointments and records. The successful candidate will ensure patient satisfaction and maintain confidentiality in line with HIPAA regulations. Previous customer service experience is essential, and familiarity with a medical setting is preferred. This position offers opportunities for growth and skill development within a patient-first focused environment.

Qualifications

• Must have previous experience working in customer service environments.
• Experience in a medical setting is preferable.
• Ability to communicate effectively with patients.

Responsibilities

• Welcome patients and visitors, handling inquiries professionally.
• Schedule appointments efficiently to optimize patient satisfaction.
• Maintain patient accounts and records accurately.
• Abide by HIPAA regulations to protect patient confidentiality.

Skills

Customer service

Communication

HIPAA compliance

Time management

Education

GED level education

Job description

Benefits/Perks

• Attractive Compensation Package
• Growth Opportunities
• Service Benefits - Varying per Location
• Transferable Skill Development

Company Overview

RELIVE is the premier health and wellness center in the country where we focus on the patient first to create personalized wellness solutions for unmatched results. We skip the short‑term fix and help our patients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you!

Job Summary

The Front of House Associate represents the RELIVE brand, maintaining a high level of professionalism and confidentiality at all times. Has the ability to communicate effectively with patients and has extensive knowledge of the products and services that are available. Will onboard and check out all patients properly based on service received. Must be skilled in establishing effective working relationships with other staff as well as external vendors and suppliers.

Responsibilities

• Welcomes patients and visitors by greeting them either in person or on the telephone; Must be able to answer or refer patient inquiries.
• Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone effectively.
• Keeps patient appointments on schedule by notifying the provider of the patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Recording and fulfilling scripts, updating financial information; recording and collecting patient charges; filing, verifying, and expediting third‑party invoicing and fulfillment.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; liaising with Office Manager re: scheduling equipment service and repairs.
• Protects patients' rights by abiding by HIPAA regulations and maintaining the confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Liaise with admin and other medical team members pre and post‑therapy and participate in shared decision‑making.
• Accurately use online booking systems.
• Assist with patients calling with questions and following up.

Qualifications

• Educated to GED level
• Previous experience working in Customer Serving environments
• Experience in a medical setting is preferable.