Front Desk Associate

RELIVE Health St. Johns; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Advancement

Wellness resources

Compensation package

Growth opportunities

Service benefits

Skill development

Job summary

RELIVE Health St. Johns is looking for a Front of House Associate to uphold a high level of professionalism and confidentiality while assisting patients with scheduling and inquiries.

You will greet patients, manage appointments, and support the medical team in daily operations, ensuring efficient clinic flow and accurate patient records. Prior experience in customer service and a medical setting is preferred.

Qualifications

• GED level education required.
• Experience in customer service environments.
• Experience in a medical setting is preferable.

Responsibilities

• Welcomes patients and visitors by greeting them in person or by telephone.
• Schedules appointments in person or by telephone to optimize patient satisfaction and provider time.
• Keeps appointments on schedule by notifying the provider of patient arrival and delays.
• Comforts patients by addressing anxieties and answering questions while maintaining the reception area.
• Maintains patient records by filing and retrieving information.
• Maintains patient accounts by updating personal and financial information.
• Manages scripts, invoices, and third-party billing and fulfillment processes.
• Maintains office inventory and equipment, communicates with Office Manager about scheduling and repairs.
• Protects patients' rights by adhering to HIPAA regulations and confidentiality.
• Follows policies and procedures and reports needed changes.
• Collaborates with admin and medical team before and after therapy and participates in decisions.
• Uses online booking systems accurately.
• Assists patients with questions and follow-up calls.

Skills

Greeting patients

Appointment scheduling

Confidentiality

HIPAA compliance

Communication skills

Education

GED level

Job description

Benefits

• Opportunity for advancement
• Wellness resources
• Benefits/Perks
• Attractive Compensation Package
• Growth Opportunities
• Service Benefits - Varying per Location
• Transferable Skill Development

Company Overview

RELIVE is the premier health and wellness center in the country where we focus on the patient first to create personalized wellness solutions for unmatched results. We skip the short-term fix and help our patients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you!

Job Summary

The Front of House Associate represents the RELIVE brand, maintaining a high level of professionalism and confidentiality at all times. Has the ability to communicate effectively with patients and has extensive knowledge of the products and services that are available. Will onboard and check out all patients properly based on service received. Must be skilled in establishing effective working relationships with other staff as well as external vendors and suppliers.

Responsibilities

• Welcomes patients and visitors by greeting them either in person or on the telephone; Must be able to answer or refer patient inquiries.
• Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone effectively.
• Keeps patient appointments on schedule by notifying the provider of the patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Recording and fulfilling scripts, updating financial information; recording and collecting patient charges; filing, verifying, and expediting third-party invoicing and fulfillment.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; liaising with Office Manager re: scheduling equipment service and repairs.
• Protects patients' rights by abiding by HIPAA regulations and maintaining the confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Liaise with admin and other medical team members pre and post-therapy and participate in shared decision-making.
• Accurately use online booking systems.
• Assist with patients calling with questions and following up.

Qualifications

• Educated to GED level
• Previous experience working in Customer Serving environments
• Experience in a medical setting is preferable.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to RELIVE Corporate.