Front Desk Representative

Bird Point Vital Health, Inc DBA THE DRIPBaR; Anchorage (AK); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Employee discounts

Flexible Schedule

Great work-life balance

Job summary

Bird Point Vital Health, Inc DBA THE DRIPBaR in Anchorage, AK seeks a friendly Front Desk Representative to greet clients, schedule appointments, answer calls, and collect payment information.

You will support nurses, manage office communications, and help with social media posts while maintaining accuracy and confidentiality.

The role offers a fast-paced, patient-focused environment with opportunities to grow within a clinic that values service and teamwork.

Qualifications

• Strong verbal and written communication.
• Ability to multitask and prioritise in a fast-paced environment.
• Professional demeanor and friendly attitude.
• Experience handling payments and basic bookkeeping tasks.
• Familiarity with scheduling software and office equipment.

Responsibilities

• Greet clients and answer questions in a friendly, professional manner.
• Schedule and manage appointments; coordinate with clinicians.
• Answer phone calls and respond to emails and mail.
• Collect payment information and maintain accurate records.
• Maintain client charts and update appointment and service history as needed.
• Assist nurses with basic tasks and chart notes when appropriate.
• Support social media or email outreach as required.

Skills

Excellent communication

Multitasking

Attention to detail

Customer service

Team player

Job description

Benefits:

• Employee discounts

Benefits/Perks

• Flexible Schedule
• Great work-life balance
• Employee Discount

Job Summary

We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking.

Essential Duties and Responsibilities

• Managing office communications - fielding organizational phone calls, emails, and traditional mail
• Collaborating with others to help plan events and initiatives
• Scheduling and managing clients
• Maintaining contact lists
• Representing office interests in relationships with external associates, including vendors, consultants, and clients
• Tracking and ordering office supplies
• Handling incoming and outgoing packages and mail
• Creating reports if needed
• Assisting the nurse when appropriate with vital signs and discontinuing IV's
• Updating client's chart with history, allergies and appropriate notes
• Providing basic social media, email, and review support
• Take pictures of clients for social media

Qualifications

• Have exceptional communication and social skills
• The ability to offer suggestions for IVs or supplements based on what the client is telling you
• Recognize and respond to potential problems
• Take initiative to solve problems independently and creatively
• Strategically manage time
• Multitask and quickly shift tasks to complete a variety of menial duties without letting anything fall through the cracks
• Maintain composure when things go wrong
• Be prompt and prepared at all times
• Remember key details as multiple people make verbal, hand-written, and emailed requests throughout the day
• Work quickly, but accurately