Front Desk Associate

Cascade Development LLC; Schulenburg (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Company parties

Competitive salary

Flexible schedule

Job summary

Cascade Development LLC is seeking a front desk associate to warmly greet guests and manage check-ins and check-outs with accuracy. You will handle inquiries, provide hotel information, and coordinate with other departments to ensure guest satisfaction.

The role supports evening and overnight shifts, with on-site work location and opportunities for professional growth in a dynamic hospitality team.

Qualifications

• Strong guest relations and customer service skills.
• Knowledge of hotel operations and front desk procedures.
• Excellent phone etiquette and communication skills.

Responsibilities

• Greet and assist guests with check-in/check-out smoothly.
• Answer calls and respond to guest inquiries with accurate information.
• Provide information about facilities, services, and local attractions.

Skills

Guest relations

Front desk procedures

Phone etiquette

Multitasking

Hotel management systems

Attention to detail

Evening/night shifts

Tools

Hotel PMS

Phone system

Job description

Duties

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Provide information about hotel facilities, services, and local attractions
• Assist guests with luggage storage, transportation arrangements, and other requests
• Handle guest complaints and resolve issues promptly and effectively
• Process payments and maintain accurate records of guest transactions
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as required

Job description

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Provide information about hotel facilities, services, and local attractions
• Assist guests with luggage storage, transportation arrangements, and other requests
• Handle guest complaints and resolve issues promptly and effectively
• Process payments and maintain accurate records of guest transactions
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as required

Skills

• Strong guest relations skills with a focus on providing exceptional customer service
• Knowledge of hotel operations and front desk procedures
• Excellent phone etiquette and communication skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with hotel management systems and phone systems
• Attention to detail and accuracy in handling guest information and transactions
• Flexibility to work evening, overnight, weekend, and holiday shifts as needed

Note: Prior experience in hospitality or hotel management is preferred but not required. Training will be provided for the right candidate.

This is an excellent opportunity for individuals interested in the hospitality industry to join our team. We offer competitive pay, a positive work environment, and opportunities for career growth. If you have a passion for providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply.

Job Types: Full-time, Part-time

Benefits

• employee discount
• Company parties
• Competitive salary
• Flexible schedule

Benefits

• Employee discount
• Flexible schedule

Schedule

• 8 hour shift
• Evening shift
• Overnight shift
• Weekends as needed

Work Location: In person