Front Desk Associate

Starved Rock Hospitality Company LLC; Chicago (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading hospitality company in the scenic Starved Rock State Park as a Front Desk Associate. This part-time role requires a customer service-oriented individual with night audit experience. You will manage guest check-ins, assist with reservations, and ensure a high level of service at the front desk. This position offers a competitive hourly wage and various employee benefits.

Benefits

401k Program

Reward & Recognition Program

Site Discounts

Employee Assistance Program

Qualifications

• Night audit experience needed.
• Strong customer service skills.
• Ability to multitask and utilize time wisely.

Responsibilities

• Register and assign rooms to guests, ensuring accurate records.
• Respond to inquiries and assist with reservations.
• Work with management to resolve customer complaints.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma

Tools

Excel

Word

Outlook

Job description

Come work in the most scenic area in Illinois,Starved Rock Lodge,nestled in beautiful Starved Rock State Park, which hosts 2.5 million visitors every year. Join our amazing team of associates working in our historic lodge, charming log cabins, beautiful retail gift stores or award-winning restaurant among the trees, canyons, and waterfalls of the park. Whether you are looking for an entry-level hospitality position or simply want to enhance your professional skills, we are the employer who believes in providing amazing associate experiences. Come join our talented team and begin your next adventure!

Front Desk Associate - Part Time

We are now hiring a customer service-oriented individual with night audit experience for our Front Desk operations.

Responsibilities:
(The below responsibilities reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility)

• Accommodate guests by registering and assigning rooms to guests, issuing room keys and keeping accurate online records of assigned rooms.
• Follow check-out processes, ensuring that guest wait times are minimal and that statements are accurate. Collect payment from departing guests and provide receipts.
• Respond to inquiries regarding future reservations for rooms and assist guests with dining and special event reservations, as well.
• Act as telephone operators, answering calls and responding to caller needs.
• Ensure that guests and potential guests receive the highest level of service at the front desk.
• Work with Front Desk Supervisor and Manager to resolve customer complaints and ensure that customers are treated fairly and with respect..
• Provide the highest level of performance, commitment to the mission of the Lodge and teamwork within and across departments.
• Recognize own development needs and pursue continuous learning. Contribute to the performance of the team by assisting others and helping to develop other’s skills.
• Greet and maintain rapport with customers, demonstrating a positive image and promoting the Lodge to current and potential customers.

Requirements & Qualifications:

• High school diploma
• Night Audit experience needed
• Strong customer service skills. Professional manner and appearance are essential.
• Basic-level knowledge of Excel, Word, and Outlook.
• Analytical, detail oriented and a strong problem solver.
• Ability to multitask and utilize time wisely.
• Strong verbal and written communication skills.
• Must be able to walk and stand for long periods of time.
• Must be willing to work weekends, holidays and evenings as needed.
• Individual must be able to visualize a computer screen and talk on the telephone.

Hourly Wage: $15.00

• 401k Program
• Reward & Recognition Program
• Site Discounts
• Employee Assistance Program

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.