Front Desk Associate

EyeSouth Partners LLC; Niles, Seattle (IL, WA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider in Niles seeks a Front Desk Associate to deliver exceptional patient service. The role involves collecting patient information, scheduling appointments, and ensuring a smooth operation in the medical office. Ideal candidates will have strong interpersonal skills, a professional demeanor, and at least two years of experience in a healthcare setting. Join a committed team dedicated to improving patient care and experience.

Benefits

Medical

Dental

Vision

401k w/ Match

FSA

Generous PTO Package

Group Life/AD&D

Short Term Disability Insurance

Qualifications

• Minimum 2 years of experience in a medical office/health care setting.
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM.

Responsibilities

• Obtains and reviews patient demographic and insurance information.
• Schedules appointments and processes medical record requests.
• Answers patient communication pathways including multiple phone lines.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Problem Solving

Education

High School Diploma or Equivalent Certificate

Job description

Company Overview

At Retina Institute of Illinois, we believe in providing compassionate and conscientious retinal care to our patients, with the goal of improving eyesight and preventing loss of vision.Established over 15 years ago, the Retina Institute of Illinois has been providing outstanding retinal care to the Chicago-land area and surrounding suburbs.

Position Summary

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. They perform a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Desk Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Pay Range - $18.00-$23.00/hr. Commensurate with experience

Responsibilities

• Displays high level of professionalism and gives superb customer service

• Obtains and reviews patient demographic and insurance information for accuracy

• Verifies insurance and collects copays, co-insurance, and outstanding balances

• Ensures all patient intake forms are signed and complete

• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax

• Schedules appointments

• Processes medical record requests per policies and procedures

• Coordinates with Clinical Staff to ensure optimal patient experience

Qualifications

Education:

• High School Diploma or Equivalent Certificate

Required Skills:

• Minimum 2 years of experience in a medical office/health care setting

• Minimum 2 years of health care insurance experience

• Strong computer knowledge and skills with a minimum typing speed of 30 WPM

• Strong desire to assist others and provide excellent customer service

• Must be highly dependable and organized

• Outstanding interpersonal skills

• An impeccably clean, polished, professional image

• The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills:

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• FSA
• Generous PTO Package

We also offer the following benefits for FREE:

• Group Life/AD&D
• Short Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.