Front Desk Associate

Echo Bluff Hospitality LLC; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a friendly Front Desk Associate to join their team. This role involves providing exceptional customer service, managing reservations, and ensuring a welcoming atmosphere for all guests. The ideal candidate will possess strong communication skills and a positive demeanor, ready to assist visitors with information about the park and lodge. If you are passionate about hospitality and enjoy interacting with diverse personalities, this is a fantastic opportunity to contribute to a beautiful lodge experience.

Qualifications

• Must have at least 1 year of customer service experience.
• High school diploma or equivalent preferred.

Responsibilities

• Provide outstanding customer service to guests and visitors.
• Handle guest reservations and maintain organized front office areas.
• Balance and audit cash handling procedures.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

Echo Bluff Lodge is nestled alongside Sinking Creek with expansive, breathtaking views of the park's namesake, Echo Bluff. The beautiful lodge overlooks a one-of-a-kind panorama that amazes all! We offer cabin and lodge guest rooms, retail gift sales and the Creekside Grill.

We're looking for a friendly, customer service driven Front Desk Associate to join our team!

Position Summary:

The Front Desk Associate will provide hospitality to all guests and visitors in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Responsibilities:

• Provide outstanding customer service to all guests and provide relevant information about the park and lodge
• Display a positive and pleasant demeanor
• Handle guest reservations and room assignments
• Keep front and back office areas organized and clean
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Follow all specified procedures to audit the shift closing
• Balance, audit for accuracy and transmit credit card batches

Position Requirements:

• Must be able to work both day and evening shifts as well as weekends and holidays.
• Present a positive image of the company in an upbeat, professional manner
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills

Knowledge and Experience:

• Education: High school diploma or equivalent preferred
• Experience: Minimum 1 (one) year customer service

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.