Front Desk Associate

EyeSouth Partners; Lombard (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Front Desk Associate to deliver exceptional patient service. This role involves managing patient interactions, verifying insurance information, and ensuring smooth office operations. With a focus on professionalism and customer care, you'll play a crucial part in enhancing the patient experience. The ideal candidate will have strong organizational skills and the ability to thrive in a fast-paced environment. Join a team that values dependability and offers a supportive workplace with comprehensive benefits, including medical, dental, and generous PTO.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

HSA/FSA

Telemedicine

Generous PTO

Employee Discounts

Assistance Program

Disability Insurance

Qualifications

• 2+ years of experience in a medical office or healthcare setting.
• Strong computer skills with a minimum typing speed of 30 WPM.

Responsibilities

• Provide exceptional patient service both in person and over the phone.
• Ensure all patient forms are signed and complete.
• Schedule appointments and process medical record requests.

Skills

Customer Service

Interpersonal Skills

Dependability

Organization

Problem Solving

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Join to apply for the Front Desk Associate role at EyeSouth Partners.

University Retina, a full-service practice specializing in retinal diseases, is seeking a Front Desk Associate to provide exceptional patient service both in person and over the phone. The role involves interviewing patients, obtaining demographic, financial, and insurance information, and performing clerical duties to ensure smooth office operations.

Pay Range: $17.00-$19.00/hr, commensurate with experience.

Responsibilities include:

• Providing high-level professionalism and customer service
• Reviewing and verifying patient demographic and insurance information
• Collecting copays, co-insurance, and outstanding balances
• Ensuring all patient forms are signed and complete
• Handling patient communications via multiple channels
• Scheduling appointments
• Processing medical record requests
• Coordinating with clinical staff to enhance patient experience

Qualifications:

• High School Diploma or Equivalent
• At least 2 years of experience in a medical office or healthcare setting
• At least 2 years of healthcare insurance experience
• Strong computer skills with a minimum typing speed of 30 WPM
• Excellent interpersonal and customer service skills
• Dependability, organization, and professionalism
• Ability to learn quickly and solve problems independently

Preferred Skills:

• Understanding of medical terminology

Benefits include:

• Medical, Dental, Vision insurance
• 401(k) with match
• HSA/FSA
• Telemedicine
• Generous PTO
• Free benefits such as Employee Discounts, Assistance Program, Life/AD&D, Disability Insurance

For more information about our benefits, visit: https://www.eyesouthpartners.com/careers/employee-benefits/

EyeSouth Partners is an equal opportunity employer committed to diversity and inclusion.