Front Desk Associate

US Fitness; Chesapeake (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic Front Desk Associates to join their team. In this dynamic role, you will be the first point of contact for members and guests, providing exceptional service and creating a welcoming environment. Your responsibilities will include greeting visitors, managing check-ins, and ensuring a clean and organized front desk area. If you have a passion for customer service and are eager to build relationships, this opportunity offers a supportive environment with great benefits, including complimentary memberships and discounts on services. Join a team that values your contributions and helps you grow in your career.

Benefits

Complimentary Membership and Guest Privileges

Discounts on Personal Training

Discounts on Serenity Day Spa Services

Employee Referral Gift

In-house Continuing Education Credits

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Paid Time Off

Qualifications

• Excellent communication skills and a strong work ethic are essential.
• Ability to maintain a friendly and positive attitude while multitasking.
• Experience in customer service or retail preferred.

Responsibilities

• Provide exceptional service to members and guests at the front desk.
• Handle cash transactions accurately and maintain a clean lobby area.
• Answer phones and field questions in line with front desk standards.

Skills

Verbal Communication

Nonverbal Communication

Listening Skills

Organizational Skills

Customer Service

Multitasking

Basic Computer Skills

Education

High School Diploma or GED

Tools

MS Office

Email

MS Windows

Job description

Summary Objective:

Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment.

Essential Functions:

• Deliver the ultimate fitness experience to every member, every time


• Provide the highest level of customer service to all members, guests and visitors upon arrival


• Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave


• Stand for entire shift; sustained periods of time


• Actively recruit and retain members


• Answer questions, solve problems, and refer comments and concerns appropriately

Job Responsibilities:

• Answer phones, field questions, and route calls in keeping with Front Desk standards


• Perform cash, check, and credit card transactions accurately


• Schedule courts and program services for members


• Maintain a clean and organized front desk and lobby area


• Use online computer software for member check-ins, updating member accounts as needed


• Attend all scheduled meetings and trainings


• Understand and follow employee standards of conduct and ethics


• Understand and uphold club building, facilities, service, program, and emergency procedures


• Assume other duties as assigned


• Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities:

• Excellent verbal and nonverbal communication skills


• Excellent listening skills


• Strong work ethic that includes punctuality, organization, and attention to detail


• Ability to maintain a friendly, enthusiastic, and positive attitude


• Outwardly facing professional appearance to include a smile, uniform, and name tag


• Confidence and desire to create new relationships quickly


• Ability to quickly acquire and apply new knowledge and skills


• Ability to multitask and work well under pressure


• Basic computer skills (MS Office, email, MS Windows)


• Familiarity with basic cash-handling procedures

Required Experience, Education & Certifications:

• High school diploma or GED preferred


• Six months experience in a health club, customer service, or retail role preferred


• Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)

Employee Benefits:

All US Fitness team members receive:

• Complimentary Membership and Guest Privileges


• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs


• Discounts on Serenity Day Spa Services and all apparel


• Employee Referral Gift


• In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits


• 401(k) Retirement Plan


• Paid Time Off

Relocation:Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.null