Front Desk Associate

US Fitness; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking Front Desk Associates to deliver outstanding service to members and guests. This role involves greeting visitors, managing inquiries, and ensuring a welcoming environment. Ideal candidates will possess excellent communication skills and a strong work ethic, with a focus on customer satisfaction. Join a dynamic team that values professionalism and provides opportunities for personal and professional growth, including benefits such as medical, dental, and retirement plans. If you are enthusiastic and ready to make a positive impact in the fitness industry, this position is for you.

Benefits

Complimentary Membership

Discounts on Training Programs

In-house Continuing Education

Paid Time Off

401(k) Retirement Plan

Medical, Dental, Vision Benefits

Employee Referral Gift

Qualifications

• Excellent communication skills and strong work ethic required.
• Experience in customer service or retail preferred.

Responsibilities

• Provide exceptional service to members and guests at the front desk.
• Handle cash and credit card transactions accurately.
• Maintain a clean and organized front desk area.

Skills

Verbal Communication

Customer Service

Attention to Detail

Multitasking

Basic Computer Skills

Education

High School Diploma or GED

Tools

MS Office

Job description

life insurance, paid time off, 401(k), retirement plan, relocation assistance

Summary Objective:

Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment.

Essential Functions:

• Deliver the ultimate fitness experience to every member, every time
• Provide the highest level of customer service to all members, guests and visitors upon arrival
• Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
• Actively recruit and retain members
• Answer questions, solve problems, and refer comments and concerns appropriately

Job Responsibilities:

• Answer phones, field questions, and route calls in keeping with Front Desk standards
• Perform cash, check, and credit card transactions accurately
• Schedule courts and program services for members
• Maintain a clean and organized front desk and lobby area
• Use online computer software for member check-ins, updating member accounts as needed
• Attend all scheduled meetings and trainings
• Understand and follow employee standards of conduct and ethics
• Understand and uphold club building, facilities, service, program, and emergency procedures
• Assume other duties as assigned
• Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities:

• Excellent verbal and nonverbal communication skills
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Outwardly facing professional appearance to include a smile, uniform, and name tag
• Confidence and desire to create new relationships quickly
• Ability to quickly acquire and apply new knowledge and skills
• Ability to multitask and work well under pressure
• Basic computer skills (MS Office, email, MS Windows)
• Familiarity with basic cash-handling procedures

Required Experience, Education & Certifications:

• High school diploma or GED preferred
• Six months experience in a health club, customer service, or retail role preferred
• Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)

Employee Benefits:

All US Fitness team members receive:

• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
• 401(k) Retirement Plan
• Paid Time Off

Relocation:Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Summary Objective:

Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment.

Essential Functions:

• Deliver the ultimate fitness experience to every member, every time
• Provide the highest level of customer service to all members, guests and visitors upon arrival
• Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
• Actively recruit and retain members
• Answer questions, solve problems, and refer comments and concerns appropriately

Job Responsibilities:

• Answer phones, field questions, and route calls in keeping with Front Desk standards
• Perform cash, check, and credit card transactions accurately
• Schedule courts and program services for members
• Maintain a clean and organized front desk and lobby area
• Use online computer software for member check-ins, updating member accounts as needed
• Attend all scheduled meetings and trainings
• Understand and follow employee standards of conduct and ethics
• Understand and uphold club building, facilities, service, program, and emergency procedures
• Assume other duties as assigned
• Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities:

• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Outwardly facing professional appearance to include a smile, uniform, and name tag
• Confidence and desire to create new relationships quickly
• Ability to quickly acquire and apply new knowledge and skills
• Ability to multitask and work well under pressure
• Basic computer skills (MS Office, email, MS Windows)
• Familiarity with basic cash-handling procedures

Required Experience, Education & Certifications:

• High school diploma or GED preferred
• Six months experience in a health club, customer service, or retail role preferred
• Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)

Employee Benefits:

All US Fitness team members receive:

• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
• 401(k) Retirement Plan
• Paid Time Off

Relocation:Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.null

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