Front Desk Associate

Naval District Washington; Williamsburg (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Associate to join their team in a dynamic and fast-paced environment. This entry-level position offers the opportunity to engage with customers and ensure their satisfaction while managing front desk operations. Ideal candidates will possess strong customer service skills and effective communication abilities. The role may require flexibility with work hours, including weekends and holidays, making it perfect for those who thrive in a diverse and challenging workplace. If you're ready to contribute to a mission-driven organization, this role is for you.

Qualifications

• Experience in front desk operations of a hotel or RV parks.
• Knowledge of hospitality principles and standards.

Responsibilities

• Must pass all background checks and E-Verify employment verification.
• Work may include weekends, holidays, and rotating shifts.

Skills

Customer service skills

Complaint resolution skills

Proficiency in Microsoft Office

Basic math skills

Effective communication skills

Tools

Automated property management systems

Job description

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Responsibilities and Requirements

• Must pass all applicable records and background checks.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report to work when others are excused.
• Work may include weekends, holidays, rotating shifts, and hours outside normal duty times.
• Overtime and recall to duty may be required to meet mission needs.
• Possession of a valid state driver’s license may be required; travel to other Recreational Lodging facilities may be necessary.

Minimum Qualifications

• Experience in front desk operations of a hotel or RV parks.
• Knowledge of hospitality principles, standards, and regulations.
• Proficiency with automated property management systems.
• Customer service and complaint resolution skills.
• Proficiency in Microsoft Office programs.
• Basic math and reading skills.
• Ability to handle cash and resolve customer issues effectively.
• Effective communication skills in English, both oral and written.

Additional Information

This position does not require specific educational credentials. All federal employees must remain drug-free as per Executive Order 12564. Employment is contingent upon background checks, medical screening, drug testing, and maintaining confidentiality and ethical conduct.

Additional Details

• Seniority level: Entry level
• Employment type: Other
• Job function: Other

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