Front Desk Associate

VP MANAGEMENT LLC; Hurricane (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a dynamic team at a welcoming hotel as a front desk associate! This role is perfect for individuals who thrive in fast-paced environments and enjoy providing exceptional customer service. You will be the first point of contact for guests, ensuring they feel welcomed and valued. Responsibilities include greeting visitors, managing phone inquiries, and maintaining the front desk’s organization. If you have a friendly demeanor and strong communication skills, this opportunity offers a chance to grow in the hospitality industry while making meaningful connections with guests.

Qualifications

• 1-2 years of customer service experience required.
• Strong communication skills are essential for this role.

Responsibilities

• Greet and welcome guests, providing prompt and professional service.
• Maintain cleanliness and organization of the front desk area.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Ability to Work Under Pressure

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Property Management Systems

Job description

Wingate by Wyndham Hurricane WV

The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities

• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
• Maintain cleanliness and organization of the front desk area and common areas
• Adhere to all company policies and procedures
• Handle sensitive and confidential information with discretion
• Update and maintain guest records in the reservation system
• Process payments and reconcile cash drawer at the end of each shift
• Generate reports as needed
• Stand for 6-8 hours each day
• Handle check in, check out, and other transaction inquiries

Required Skills and Qualifications

• High school diploma or equivalent
• 1-2 years customer service experience
• Excellent communication skills, both written and verbal
• Friendly and outgoing personality
• Ability to stay calm and professional under pressure
• Strong organizational skills and attention to detail

Preferred Skills and Qualifications

• Previous experience working in a hotel or related industry
• Proficiency with computers and software programs, including Microsoft Office and property management systems

Job Types: Full-time, Part-time