Front Desk Associate

Precision Healthcare Specialists LLC; Cape Coral (FL); Hybrid; USD 20,664,000 - 27,552,000; Full time

Job summary

Precision Healthcare Specialists LLC is seeking a Front Desk professional to enhance the patient experience and support the medical team. The role focuses on greeting patients, scheduling, and collecting copays and payments with attention to accuracy.

The candidate should be detail-oriented, capable of multitasking, and familiar with medical terminology and HIPAA regulations. Prior medical office experience is required.

Qualifications

• High school diploma or equivalent.
• Strong phone skills and customer service experience.
• Ability to multitask and stay organized with a high degree of accuracy.
• Knowledge of medical terminology and HIPAA laws required.
• Medical office: 1 year (Required)

Responsibilities

• Greeting patients, scheduling appointments, and collecting copays and patient payments.
• Documenting patient information using our EMR system.
• Communicating with patients via phone, email, and in-person regarding their visit with our doctor and any issues that need to be addressed first before making any decisions about their condition or treatment options.
• Reviewing patient histories, charts, and directing inquiries to the appropriate channel. Collecting copays and other payments from patients during their visit with our doctor.

Skills

Phone skills

Customer service

Multitasking

HIPAA knowledge

Medical terminology

Education

High school diploma or equivalent

Tools

EMR system

Job description

Description

As a Front Desk, you will be responsible for the customer experience. We are looking for someone who is passionate about helping people.

JOB RESPONSIBILITIES:

• Greeting patients, scheduling appointments, and collecting copays and patient payments.


• Documenting patient information using our EMR system.


• Communicating with patients via phone, email, and in-person regarding their visit with our doctor and any issues that need to be addressed first before making any decisions about their condition or treatment options.


• Reviewing patient histories, charts, and discussing concerns with patients and directing inquiries to the appropriate channel. Collecting copays and other payments from patients during their visit with our doctor.

Requirements

• High school diploma or equivalent required.


• Strong phone skills and customer service experience.


• Ability to multitask and stay organized with a high degree of accuracy.


• Knowledge of medical terminology and HIPAA laws required.


• Medical office: 1 year (Required)