Front Desk Associate

Florida Neurology Group PL; Fort Myers (FL); On-site; USD 29,000 - 37,000; Full time

Job summary

Florida Neurology Group PL is seeking a Front Desk Associate to manage patient check-in/out with a focus on accurate demographics, insurance information, and proper documentation within the EMR.

Responsibilities include greeting patients, updating records in Epic, collecting co-pays, and coordinating referrals when needed. Prior EHR experience and a fast-paced, customer-focused approach are essential for success.

Qualifications

• High School Graduate or Equivalent.
• Minimum one-year Medical Office experience preferred.
• Minimum two years' Customer Service experience.
• Ability to work at a rapid pace, being involved in several duties at one time.
• Previous EHR experience.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and professional manner always.
• Checks-in patients by verifying their demographic information and updating changes in Epic.
• Updates patient's Signature on File and insurance information as needed.
• Scans and indexes registration, signatures and insurance documents into the EMR.
• Scans and indexes all insurance EOBs.
• Maintains a neat reception area and restrooms.
• Collects payments, co-pays, and schedules follow-ups as needed.
• Notifies Site Manager for No Shows exceeding 15 minutes.
• Monitors physician schedules to fill open slots.
• Performs duties as required.

Skills

Customer service

Multitasking

Communication skills

Education

High School Diploma or GED

Tools

Epic

EMR/EHR

Job description

Description

The Front Desk Associate completes the check-in and check-out process of all patient visits by verifying patient demographic information; making copies of identification and insurance card information and having the patient complete the correct documents by providing excellent customer-service skills to provide that excellent patient experience.

RESPONSIBILITIES:

• Greets patients and visitors in a prompt, courteous, and professional manner always.
• Checks-in patients by verifying their demographic information (address, telephone numbers, insurance information, etc.); updates changes in Epic.
• Updates patient's ""Signature on File"" once a year; updates insurance "information changes. Ensures new patients execute the "Signature" form" appropriately.
• "Scans new patient ""Registration"" and "Signature on File" forms; and accurately indexes into the patient's EMR chart.
• Scans and accurately indexes all insurance EOBs.
• Cleans scanner once a month.
• Makes copies/scan of the patient's insurance cards (front & back) and photo ID (front); scans/indexes record into the patient's EMR chart.
• Always Maintains a neat and clean reception area and patient restrooms (ensuring reading materials are not older than 3 months, rearrange furniture to its proper place, dispose of trash, etc.).
• During Check-out verifies the accuracy of procedures performed, patient status, etc.; collects full payment due or Co-pays, and/or past due balances; schedules follow-up visit; schedules tests, and send records for referrals, if necessary, within 48 hours.
• Ensures accurate diagnosis documentation is included on prescriptions for referral to outside labs.
• Notifies the Site Manager when a "No Show" exceeds 15 minutes.
• Monitors' physician schedules to fill open slots.
• Closes trash gates morning after pickups.
• Exhibits team behavior assisting where needed.
• Performs assigned duties as required.

KNOWLEDGE, SKILL AND EXPERIENCE:

• High School Graduate or Equivalent
• Minimum one-year Medical Office experience preferred
• Minimum two years' Customer Service experience
• Ability to work at a rapid pace, being involved in several duties at one time
• Previous EHR