Front Desk Associate

The Lash Lounge Ann Arbor - Washtenaw and Platt; Birmingham (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

The Lash Lounge, a premier salon for lash extensions, is seeking a Front Desk Associate in Birmingham, Michigan. The role involves delivering exceptional customer service, driving membership and retail sales, and maintaining a warm salon environment. Applicants should be passionate about sales and customer satisfaction, with a focus on teamwork and growth opportunities.

Benefits

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Free lash extensions and other salon services

Discounts on retail products

Qualifications

• 1+ years customer service or retail sales experience.
• Strong attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Increase membership sales and retail sales.
• Greet visitors and provide an excellent customer experience.
• Book appointments in person or by phone.

Skills

Customer Service

Retail Sales

Attention to Detail

Multitasking

Tools

MindBody Software

Job description

Full Time • Birmingham Michigan - The Pearl

• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off

The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guests’ natural lashes.

WHO WE ARE LOOKING FOR:

We are looking for a highly motivated and experienced Front Desk Associate for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, and booking clients. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you!

RESPONSIBILITIES:

• Increase membership sales and retail sales
• Greet visitors and provide an excellent customer experience
• Book appointments in person or by phone
• Contribute to group operations, such as inventory maintenance
• Maintain a clean and inviting environment
REQUIRED SKILLS:
• 1+ years customer service or retail sales experience
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Ability to work some weekends and some evenings
• Experience with MindBody Software is a plus!
WHY JOIN OUR TEAM?
• Hourly wage; commensurate with experience + Commissions on sales
• Growth opportunities
• Free lash extensions and all other salon services
• Discounts on retail products
Compensation: $18.00 per hour

WHAT WE DO:



The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.



WHY JOIN OUR TEAM:



We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands-on education to further your professional careers.



Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.



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WHEN YOU’RE A PART OF THE LASH LOUNGE, YOU’RE A PART OF OUR FAMILY!

We have a passion for lashes and a P.A.S.S.I.O.N. for our team.

We are:Professional,Appreciative,Service-Oriented,Servant Leaders, ofIntegrity. We: TakeOwnership andNever Give Up.

Learn and master The Lash Lounge’s exclusive lash design technique, combining aspects of personalization and customization to create looks 100% unique to every guest!

You’ll get access to the ongoing support you need and the stylist networking forums you’ll love to improve your skills and grow your career.

Lash Lounge-certified, our stylists set the standard for exceptional skills and service.

The salon will feel like your second home and your coworkers your family.

Every day, you’ll get to make people feel BEAUTIFUL!

What I like most about working at The Lash Lounge is not only the knowledge that I’ve been able to acquire, but mostly the collaborative environment that I’m a part of. We all genuinely care about one another, and we demonstrate that by showing respect and giving daily encouragement.

ANNA DUTRA