Front Desk Associate

European Wax Center - Akron; Akron (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

European Wax Center in Akron, Ohio is looking for a Guest Service Associate. In this role, you'll be the friendly face welcoming guests and helping with their body wax reservations. You'll need strong communication skills and an outgoing personality. Training is provided for those who haven’t worked in sales before, and a flexible schedule is important.

Qualifications

• Must be outgoing and enjoy talking to people.
• Flexible availability is required.
• No sales experience necessary, training provided.

Responsibilities

• Greet guests for body wax reservations.
• Handle incoming and outgoing calls.
• Ensure paperwork is completed and rebook after services.

Skills

Outgoing

Communication

Customer service

Job description

As a Guest Service Associate at European Wax Center in our newly built Akron, Ohio location, you’ll be the first friendly person our Guests see as they check in for their body wax reservation, and the last person they see on their way out. You’ll play a critical role in the Guest’s overall experience and have fun while doing it!

Every day, you will answer many incoming calls and make outgoing calls.You’ll make detailed notes on each reservation in order to best communicate with our Guests on wax pass savings or other promotions they can take advantage of. You’ll ensure all required paperwork is filled out prior to the guest’s reservation and you’ll check out and rebook them once the Wax Specialist completes the waxing service.

As a Guest Service Associate, you can expect to earn $12/hr plus commission on Wax Pass sales. All of our GSAs make anywhere from $10-$20 more per hour based on their sales.

Don’t have sales experience? To thrive in this role, you don't need experience. We will teach you everything you need to know. But you must be outgoing and enjoy talking to people! You also must have flexible availability. Weekends are a prime time for seeing many Guests and we need to ensure we can accommodate them.

Your Center Manager is your main source of support. They will meet with you on a regular basis to ensure you are set up for success and maximizing your earning potential.

Please bring any questions about employer benefits to our first phone/video screen.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.