Front Desk Associate

Scenthound Birmingham, MI; Birmingham (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A fast-growing dog care company is seeking a Front Desk Associate responsible for driving membership sales and delivering exceptional customer service. Candidates should be outgoing, sales-driven, and proactive in building relationships with dog owners. Join a mission-driven team focused on dog wellness and safety while enjoying competitive pay and growth opportunities.

Benefits

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Proactive and coachable, with a desire to learn in a fast-paced environment.
• Experience in retail, hospitality, or membership-based sales is a plus.
• Passion for dog wellness and safety.

Responsibilities

• Drive membership sales by educating customers on wellness care benefits.
• Build relationships and provide outstanding customer service.
• Maintain a clean and organized front desk environment.

Skills

Sales-driven mindset

Strong communication

Customer service

Relationship building

Teamwork

Job description

Benefits:

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

About the Role

As a Front Desk Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience. This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.

What You’ll Do

Drive membership sales by educating customers on the benefits of routine wellness care

Build strong relationships with dog parents and provide outstanding customer service

Promote and schedule first-time visits to introduce customers to our services

Maintain a clean, organized, and professional front desk environment

Ensure dog safety protocols are always followed to provide a stress-free experience for pets

What We’re Looking For

A sales-driven mindset with a passion for helping customers make informed decisions

Proactive and coachable, with a desire to learn and grow in a fast-paced environment

Strong communication and people skills to engage with customers and build relationships

A passion for dog wellness and safety

Retail, hospitality, or membership-based sales experience is a plus

Career Path & Growth

At Scenthound, we believe in developing future leaders. High-performing Membership Sales Associates will have a clear path to management roles, including Assistant Manager and Membership Sales Manager positions as we continue to expand nationwide.

Why Join Scenthound?

Competitive hourly pay

A fast-growing company with leadership and growth opportunities

A supportive team environment with ongoing training and development

A chance to be part of a mission-driven company dedicated to dog wellness and safety

If you are an outgoing, driven, and customer-focused individual who wants to grow with a company that makes a difference, apply today and start your career with Scenthound!

Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.