Front Desk Associate

Club4 Fitness; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Part time

Job summary

CLUB4 Fitness in Baton Rouge, LA is seeking a Front Desk Associate for a part-time shift. You will deliver friendly member service, welcome guests, and support membership sign-ups and tours of the club.

You will handle check-ins, answer phones, update member details, and maintain a clean, organized front area while escalating complex questions to management as needed.

We value punctuality, upbeat attitude and a passion for fitness, with CPR/AED certification preferred.

Qualifications

• Customer service experience preferred.
• High school diploma or GED required.
• CPR/AED certification preferred.
• Basic computer skills and willingness to learn registration software.

Responsibilities

• Greet members, guests, and prospects with friendly, professional service.
• Answer phones and assist callers with questions.
• Check members into the PEAK/ABC IGNITE system.
• Assist with new member sign-ups and tours of the club.
• Update member information and respond to inquiries promptly.
• Maintain clean and organized front desk area and assist with daily cleaning.
• Escalate concerns to Assistant Manager or Manager as needed.

Skills

Customer service

Basic computer proficiency

Punctuality

Positive attitude

Empathy

Communication skills

High school diploma

CPR/AED certification preferred

Education

High School Diploma or GED

Tools

PEAK/ABC IGNITE system

Job description

Job Details: Job Location: Baton Rouge Jones Creek - Baton Rouge, LA 70817, Position Type: Part Time, Reports to: General Manager

Front Desk:

Job Summary

The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

Responsibilities of Front Desk Associate

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with the new membership signing-up process.
• Take prospective members on tours of the Club facility.
• Update member account information, as needed.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
• Assist in maintaining the neatness and cleanliness of the Club.
• Complete daily Club cleaning assignments.

Qualifications: Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is an absolute must!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
• Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• CPR / AED certification preferred.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
• Must be able to occasionally lift up to 50 lbs.
• Regular exposure to certain chemicals related to cleaning products.