Front Desk Associate

Scenthound Aurora, OH; Aurora (OH); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly pay ($15/hr + tips)

Medical Benefits

Paid Time Off (PTO)

Ongoing training and development opportunities

Complimentary service membership

Job summary

Scenthound Aurora, OH is looking for a Member Associate to be the first point of contact for customers. This role involves selling memberships, building relationships, and delivering exceptional service in a wellness-focused environment.

Ideal candidates are motivated, eager to learn, and possess strong communication skills. Join us to help dogs live healthier lives and enjoy competitive pay along with great benefits.

Qualifications

• Sales and customer-focused mindset with a passion for helping customers.
• Proactive and coachable, eager to grow in a fast-paced environment.
• Strong communication skills to engage with customers.

Responsibilities

• Drive membership sales by educating customers on wellness care.
• Build strong relationships with dog parents.
• Promote and schedule first-time visits to introduce customers.

Skills

Sales mindset

Customer service skills

Communication skills

Ability to build relationships

Job description

About Us

Scenthound is on a mission to make routine dog care simple and accessible. We’re not just grooming dogs — we’re building a movement for healthier, happier pups and a connected community of dog lovers. We're also not your traditional big-box pet store where grooming is just a service offering. Routine Hygiene and Wellness is at the core of what we do — and we do it in a comfortable, boutique-like atmosphere where you'll feel right at home.

We are the very first Scenthound in Ohio and this is an exciting opportunity to be part of the journey to launch a network of Scenters in the Greater Cleveland area. Owned and operated by local husband and wife entrepreneurs, you'll be treated with care and respect in an environment that promotes bringing your authentic self to work every single day.

We are located at 7041 Aurora Road adjacent to the Four Corners Marketplace in Aurora/Bainbridge Twp.

Benefits and Perks

• Competitive hourly pay ($15/hr + tips)
• Medical Benefits provided
• Paid Time Off (PTO), closed major holidays
• Supportive work environment in a family‑owned business
• Ongoing training and development opportunities
• Complimentary service membership

About the Role

As a Member Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience. This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand in the region.

What You’ll Do

• Drive membership sales by educating customers on the benefits of routine wellness care
• Build strong relationships with dog parents and provide outstanding customer service
• Promote and schedule first‑time visits to introduce customers to our services
• Oversee appointment scheduling working closely with other member associates and the back‑of‑house operations
• Maintain a clean, organized, and professional front desk environment
• Ensure dog safety protocols are always followed to provide a stress‑free experience for pets

What We’re Looking For

• A sales and customer‑focused mindset with a passion for helping customers make informed decisions
• Proactive and coachable, with a desire to learn and grow in a fast‑paced environment
• Strong communication and people skills to engage with customers and build relationships
• A passion for dog wellness and safety
• Retail, hospitality, or membership‑based sales experience is a plus

Scenthound is a wellness‑focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership‑based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress‑free experience for every dog in our care.