Front Desk Assistant / Medical Records

Surgery Partners, Inc.; Miami (FL); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

HSA with employer contribution

Life Insurance

Paid Time Off

401(k) with company match

Job summary

The Gables Surgical Center, part of Surgery Partners, Inc., in Miami, FL, seeks a Front Desk Assistant to greet patients and maintain accurate demographics and insurance information.

This role supports the lobby and phones, assists with co-pays, creates new patient charts, and coordinates medical records while upholding HIPAA and confidentiality standards.

Qualifications

• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi – task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work effectively with medical staff, Management, authorizations, external agencies and patients

Responsibilities

• Greeting patients in a timely and friendly manner
• Maintaining current demographic and insurance information in computer and in the chart
• Create new patient charts
• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
• Inform patients of cost of care being given
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel
• Processing, tracking, and coordinating medical records requests, ensuring timely completion and compliance with HIPAA and confidentiality requirements

Skills

Customer service

Written & verbal communication

Compassionate care

Professional attitude

Teamwork

Medical terminology

Education

High School Diploma

Job description

The Gables Surgical Center
Miami, FL 33134, USA

Description

JOB TITLE: Front Desk Assistant

GENERAL SUMMARY OF DUTIES:

• Greeting patients in a timely and friendly manner
• Maintaining current demographic and insurance information in computer and in the chart
• Create new patient charts.
• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
• Inform patients of cost of care being given
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel
• Processing, tracking, and coordinating medical records requests, ensuring timely completion and compliance with HIPAA and confidentiality requirements.

REQUIREMENTS:

• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi – task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact
• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.Furthermore, our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Qualifications

Behaviors

Preferred

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Work-Life Balance

: Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter

: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.