Front Desk Assistant

Colorado Mesa University; United States; On-site; USD 19,286 - 30,307; Part time

Job summary

Colorado Mesa University seeks a Front Desk Assistant for the Center for Academic Support to welcome students and handle tutoring program inquiries. The role includes scheduling appointments, data entry, and maintaining a welcoming front desk environment on campus.

The ideal candidate is a current CMU student with strong communication and customer service skills, able to multitask and work both independently and with a team in a fast-paced setting.

Qualifications

• Currently enrolled CMU student in good academic standing.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Comfortable using computers and scheduling software.
• Ability to multitask while staying organized.

Responsibilities

• Greet students, faculty, staff, and visitors with a positive and professional attitude.
• Answer phones, emails, and in-person inquiries regarding tutoring and CAS programs.
• Schedule, modify, and cancel appointments using scheduling software.
• Check students in for tutoring and academic support appointments.
• Maintain accurate records and assist with data entry and attendance tracking.
• Monitor the front desk and waiting area to ensure a welcoming, organized environment.
• Provide general administrative support and assist staff with daily operational needs.
• Assist with outreach events, promotional activities, and special projects as assigned.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Office software

Data entry

Education

CMU student in good standing

Tools

Microsoft Office

Job description

FLSA Status: United States of America (Non-Exempt)

Front Desk Assistant – Center for Academic Support

Essential Duties and Responsibilities

• Welcome students, faculty, staff, and visitors with a positive and professional attitude.
• Answer phones, emails, and in-person inquiries regarding tutoring and other CAS programs.
• Schedule, modify, and cancel appointments using designated scheduling software.
• Check students in for tutoring and academic support appointments.
• Maintain accurate records and assist with data entry and attendance tracking.
• Monitor the front desk and waiting area to ensure a welcoming, organized, and professional environment.
• Assist with opening and closing procedures for the Center.
• Provide general administrative support, including filing, copying, scanning, preparing materials, and organizing resources.
• Support tutors, academic coaches, and professional staff with daily operational needs.
• Assist with outreach events, promotional activities, and special projects as assigned.
• Maintain confidentiality of student information in accordance with university policies.
• Demonstrate professionalism, reliability, and excellent customer service at all times.

Required Qualifications

• Current Colorado Mesa University student in good academic standing.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Dependable, punctual, and organized.
• Comfortable using computers and learning scheduling or office management software.
• Ability to multitask while maintaining attention to detail.
• Ability to work independently and collaboratively as part of a team.

Preferred Qualifications

• Previous customer service, receptionist, office assistant, or administrative experience.
• Experience using Microsoft Office or similar software.
• Familiarity with Colorado Mesa University resources and services.

Knowledge, Skills, and Abilities

• Provide outstanding customer service in a fast‑paced environment.
• Communicate professionally with diverse populations.
• Maintain confidentiality and exercise sound judgment.
• Prioritize multiple tasks while remaining organized and detail‑oriented.
• Solve routine problems independently and know when to seek assistance.
• Represent the Center for Academic Support with professionalism and enthusiasm.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER - This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability.