IRIS Solution Specialist Student

Colorado Mesa University; United States; On-site; USD 20,664 - 34,440; Part time

Job summary

Colorado Mesa University is seeking a Solution Specialist to provide exceptional customer service to students, faculty, and guests. The role includes front desk support, phone communication, and handling student enrollment inquiries.

Ideal candidates should demonstrate a commitment to teamwork, maintain confidentiality, and be available for at least 5 hours per week. This position offers the opportunity to collaborate across departments to support student success.

Qualifications

• Commitment to learning and teamwork.
• Ability to maintain confidentiality of sensitive information.
• Availability of at least 5 hours per week.

Responsibilities

• Provide front desk support and answer phone calls.
• Respond to emails and assist with student needs.
• Maintain positive and professional attitude.

Job description

FLSA Status: United States of America (Non-Exempt).

Job Summary

This position provides direct customer service to students, parents, guests, faculty, and staff who interact with the Colorado Mesa University IRIS Department. Responsibilities include front desk support, answering phone calls, responding to emails, and handling student enrollment matters such as registration, financial aid, student accounts, billing, and records. The Solution Specialist promotes a welcoming environment to support student success.

Essential Duties and Responsibilities

• Fulfill IRIS office operations, including answering and directing phone calls
• Respond to emails
• Staff the front desk
• Keep detailed records
• Book appointments
• Other projects as assigned
• Communicate with students, parents, guests, and staff to assist with student needs
• Contact students to provide vital information during outreach campaigns
• Utilize the Colorado Mesa University website to provide information
• Collaborate with multiple departments to find answers and solutions in a timely manner
• Maintain a positive, professional attitude at all times

Qualifications

• Applicant eligible for Work Study or Mavworks funding is preferred
• Demonstrated strong commitment to learning and being part of a team
• Ability to maintain confidentiality with integrity for sensitive student information
• Maintain a GPA of 2.8 or higher
• Minimum availability of 5 hours per week
• Willingness to travel between Main Campus & CMU Tech
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

DISCLAIMER: This position description is a summary of the typical functions of this seat and not an exhaustive list of all responsibilities and areas of accountability.