Front Desk Assistant

Apscareerportal; Richmond (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Fast Track ABA Center in the Richmond area is seeking a dependable Front Desk Assistant to support daily operations of our therapy center. You will provide excellent customer service to families and help with basic administrative tasks.

The ideal candidate is organized, friendly, reliable, and comfortable working in a fast-paced clinic with children, parents, and staff. You will manage check-in/check-out, scheduling inquiries, and maintain essential records.

Qualifications

• High school diploma or equivalent required
• Strong communication and customer service skills
• Basic computer skills (email, scheduling systems, Microsoft Office or similar)
• Organized and detail-oriented
• Ability to multitask and manage time effectively
• Comfortable interacting with families and children

Responsibilities

• Answer and manage incoming phone calls professionally
• Respond to emails and direct inquiries to the appropriate staff
• Greet parents and clients and assist with check-in/check-out procedures
• Communicate with parents regarding scheduling and general questions
• Maintain and update central notes and administrative documentation
• Prepare and organize client materials for therapy sessions
• Track and manage clinic inventory and supplies
• Assist with filing, scanning, and other basic administrative tasks
• Maintain a clean, organized, and welcoming front desk area
• Support therapists and leadership with basic operational needs

Skills

Communication

Customer service

Organizational skills

Time management

Basic computer skills

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Job description

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Fast Track ABA Center is seeking a dependable and professional Front Desk Assistant to support the daily operations of our therapy center. This role is responsible for providing excellent customer service to families while assisting with basic administrative and organizational tasks. The ideal candidate is organized, friendly, reliable, and able to manage multiple tasks in a fast-paced clinic environment.

Key Responsibilities

• Answer and manage incoming phone calls professionally
• Respond to emails and direct inquiries to the appropriate staff
• Greet parents and clients and assist with check-in/check-out procedures
• Communicate with parents regarding scheduling and general questions
• Maintain and update central notes and administrative documentation
• Prepare and organize client materials for therapy sessions
• Track and manage clinic inventory and supplies
• Assist with filing, scanning, and other basic administrative tasks
• Maintain a clean, organized, and welcoming front desk area
• Support therapists and leadership with basic operational needs

Qualifications

• High school diploma or equivalent required
• Strong communication and customer service skills
• Basic computer skills (email, scheduling systems, Microsoft Office or similar)
• Organized and detail-oriented
• Ability to multitask and manage time effectively
• Comfortable interacting with families and children

Preferred (Not Required)

• Previous front desk or receptionist experience
• Hospitality/Customer Service
• Experience in a medical, therapy, or clinic setting

Work Environment

This position operates in a pediatric therapy setting and involves regular interaction with children, parents, and clinical staff.