Front Desk Assistant

The University of Texas at Dallas; Richardson (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their University Housing team. In this role, you will be the friendly face at the front desk, welcoming residents and addressing their needs with exceptional service. Your responsibilities will include handling inquiries, assisting with move-ins, and ensuring a positive living experience for all residents. This position emphasizes in-person interactions to foster student engagement, making it a vital role in creating a vibrant campus community. Join a supportive environment that values professionalism and inclusivity, and enjoy a comprehensive benefits package that supports your well-being.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

Professional Development Opportunities

Qualifications

• At least six months of office and/or customer service experience.
• Basic computer skills including proficiency in Microsoft Office.

Responsibilities

• Greet residents and provide excellent customer service at the front desk.
• Handle inquiries related to Housing and resident needs.
• Assist with move-in operations and conduct building inspections.

Skills

Customer Service

Basic Computer Skills

Microsoft Office (Word, Outlook, Excel)

Education

High School Graduate or Equivalent

Job description

Job Title: Customer Service Representative - University Housing

Work as part of a customer service team within University Housing to provide an excellent living experience for campus residents in assigned areas.

Minimum Education and Experience

High school graduate or equivalent. At least six months of office and/or customer service experience.

Preferred Education and Experience

Basic computer skills, including proficiency in Microsoft Office (Word, Outlook, Excel).

Essential Duties and Responsibilities

• Greet residents and provide excellent customer service at the front desk of a University Housing building.
• Handle in-person, phone, and email inquiries related to Housing and resident needs.
• Check-in residents, receive and deliver packages/mail, and assist with general resident inquiries.
• Lift up to 50 pounds as needed.
• Provide building escorts and conduct building inspections.
• Assist with move-in operations.
• Perform other duties as assigned.

Physical Demands and Working Conditions

Ability to lift 50 pounds. Working conditions include physical activities such as lifting and moving.

Additional Information

Remote Work Notice: This position requires in-person interactions to promote student engagement; remote work is not available.

What We Offer: UT Dallas offers a comprehensive benefits package including health insurance, retirement plans, paid time off, professional development opportunities, and more.

Special Instructions Summary

All employees represent the university and are expected to demonstrate respect, civility, and professionalism. UT Dallas is committed to an inclusive environment and does not discriminate based on race, gender, disability, or other protected statuses. Reasonable accommodations are available upon request.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Veteran Employment Preference - Form DD-214

Contact: Human Resources, 800 West Campbell Road, AD3.418, Richardson, TX 75080-3021