Front Desk Assistant

FLORIDA ORTHOPEDICS & NEUROSURGERY LLC; Port Saint Lucie (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

FLORIDA ORTHOPEDICS & NEUROSURGERY LLC in Port St. Lucie, FL is seeking a Front Desk Assistant to support patient services under the Office Manager. You will handle calls, appointments, and EMR data entry with a professional, courteous demeanor.

The role emphasizes accuracy, confidentiality, and clear communication with patients and staff. Previous EMR experience is desirable, and you will maintain a clean, organized reception area while upholding HIPAA and OSHA standards.

Qualifications

• Detail-oriented with keen eye for accuracy in patient records.
• Demonstrates integrity and maintains patient confidentiality.
• Excellent verbal and written communication with patients and staff.
• Knowledge of medical terminology and orthopedic terminology.
• Follows HIPAA and OSHA guidelines and standards.
• Experience using Electronic Medical Records systems is desirable.

Responsibilities

• Answer phone with polite, consistent etiquette.
• Enter patient information into EMR and assist with forms.
• Update patient details in EMR; verify contact info.
• Review new patient information for accuracy and completion.
• Confirm and reschedule patient appointments as needed.
• Greet patients and visitors in person or by phone.
• Maintain a clean and organized reception area.
• Uphold patient confidentiality and professional conduct.

Skills

Detail-oriented

Integrity

Strong communication

Medical terminology

HIPAA compliance

EMR experience

Tools

EMR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Assistant

Port St. Lucie, FL, US

2 days ago Requisition ID: 1439

Join the University Orthopedic Care Team as a Front Desk Assistant!

Are you detail-oriented, passionate about patient care, and looking to make a meaningful impact in a dynamic organization? We are seeking a dedicated Front Desk Assistant to join our team and

help ensure the accuracy and integrity of our practice.

About the Role

The Front Desk Assistant will perform general clerical duties in support of patient services as directed by the Office Manager.

Key Responsibilities

• Answering the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Scan and enter all information for a patient into the EMR system, photocopying, faxing, or assisting in the completion of forms.
• Update all new or changing patient information in EMR system. I.E; verify patient current address, phone number.
• Review all new patient information for accuracy and completion.
• Confirm patient appointments and reschedule any appointments as needed.
• Greet all patients and visitors, in person or over the telephone.
• Responsible for maintaining a clean and organized area.
• Maintain a high level of ethical conduct regarding HIPPA, patient confidentiality and professional stature.
• Collect EMR records such as laboratory reports and images as requested by the Physician.
• Able to communicate effectively and build positive relationships with all clinical and administrative staff.

What We’re Looking For

• Detail-Oriented: You have a keen eye for detail and can produce accurate records.
• Integrity: You handle patient documentation responsibly and maintain confidentiality.
• Strong Communication Skills: Patient and/or guest interaction is a major part of this role, so you have solid verbal and nonverbal communication skills.
• Comprehensive Knowledge: You understand medical and orthopedic terminology.
• Regulation Proficiency: You abide by HIPAA and OSHA standards.
• Experience: Prior experience with Electronic Medical Records systems is desirable.

Why Join Us?

• Contribute to a patient-driven organization with a supportive and collaborative team.
• Opportunity for professional growth and continuous learning.
• Engage in meaningful work that impacts patient outcomes.