Front Desk Assistant

ADP, Inc.; Port Saint Lucie (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Professional growth

Collaborative team

Meaningful work

Job summary

University Orthopedic Care is seeking a Front Desk Assistant in Port St. Lucie, FL to support patient services and office operations. You will handle front desk tasks, enter patient data into the EMR, verify information, schedule appointments, and greet patients with professionalism.

The role emphasizes accuracy, confidentiality, and strong communication to ensure a smooth patient experience and seamless office workflow.

Qualifications

• Detail-oriented with a focus on accurate record-keeping.
• Knowledge of orthopedic terminology and patient-care workflows.
• Familiarity with HIPAA/OSHA regulations and compliance requirements.
• Experience using Electronic Medical Records (EMR) systems is desirable.

Responsibilities

• Answering the phone with courteous, professional etiquette.
• Scan and enter patient information into the EMR system.
• Update patient details in the EMR and verify accuracy.
• Review new patient information for completeness and accuracy.
• Confirm and reschedule appointments as needed.
• Greet patients and visitors in person or by phone.
• Maintain a clean, organized front desk area.
• Safeguard patient confidentiality and professional conduct.
• Collect EMR records such as lab reports and images as requested by the Physician.
• Communicate effectively with clinical and administrative staff.

Skills

Detail-oriented

Integrity

Communication skills

Orthopedic terminology

HIPAA/OSHA compliance

EMR experience

Tools

EMR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Assistant

Port St. Lucie, FL, US

Join the University Orthopedic Care Team as a Front Desk Assistant!

Are you detail-oriented, passionate about patient care, and looking to make a meaningful impact in a dynamic organization? We are seeking a dedicated Front Desk Assistant to join our team and

help ensure the accuracy and integrity of our practice.

About the Role:

The Front Desk Assistant will perform general clerical duties in support of patient services as directed by the Office Manager.

Key Responsibilities:

• Answering the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Scan and enter all information for a patient into the EMR system, photocopying, faxing, or assisting in the completion of forms.
• Update all new or changing patient information in EMR system. I.E; verify patient current address, phone number.
• Review all new patient information for accuracy and completion.
• Confirm patient appointments and reschedule any appointments as needed.
• Greet all patients and visitors, in person or over the telephone.
• Responsible for maintaining a clean and organized area.
• Maintain a high level of ethical conduct regarding HIPPA, patient confidentiality and professional stature.
• Collect EMR records such as laboratory reports and images as requested by the Physician.
• Able to communicate effectively and build positive relationships with all clinical and administrative staff.

What We’re Looking For:

• Detail-Oriented: You have a keen eye for detail and can produce accurate records.
• Integrity: You handle patient documentation responsibly and maintain confidentiality.
• Strong Communication Skills: Patient and/or guest interaction is a major part of this role, so you have solid verbal and nonverbal communication skills.
• Comprehensive Knowledge: You understand medical and orthopedic terminology.
• Regulation Proficiency: You abide by HIPAA and OSHA standards.
• Experience: Prior experience with Electronic Medical Records systems is desirable.

Why Join Us?

• Contribute to a patient-driven organization with a supportive and collaborative team.
• Opportunity for professional growth and continuous learning.
• Engage in meaningful work that impacts patient outcomes.