Front Desk Assistant

Genesis Health | Ruth C. Johnson, MD; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading integrative and functional medical practice focused on wellness and health. We seek a dedicated individual to manage patient interactions and administrative tasks, ensuring a smooth practice environment while offering benefits and a supportive schedule.

Benefits

Paid time off

Sick days

Overtime pay

Vacation pay

Qualifications

• Minimum of 3 years of direct medical/wellness administrative experience.
• Ability to type 65+ WPM.
• Interest in wellness and healthy living.

Responsibilities

• Greeting patients and ensuring an excellent patient experience.
• Managing appointment schedules and confirming patient appointments.
• Handling insurance inquiries and maintaining accurate records.

Skills

Attention to detail

Customer service

Communication

Bilingual skills (Spanish and English)

Job description

The ideal candidate should have:

• A personal interest in wellness and healthy living.
• A minimum of 3 years of direct medical/wellness administrative experience.
• Familiarity with commercial insurance and out-of-network eligibility.
• Ability to type 65+ WPM.
• A creative mindset and desire to grow the practice.

Responsibilities will include:

1. Greeting patients, providing basic orientation to the practice, and ensuring an excellent patient experience.
2. Checking in patients, verifying health insurance, and collecting payments.
3. Obtaining accurate and complete personal information from patients for registration.
4. Managing appointment schedules and confirming patient appointments.
5. Collecting payments and managing open balances.
6. Answering phone calls, office texts, and emails professionally.
7. Following up on missed appointments and scheduling routine follow-ups.
8. Assisting patients with insurance inquiries and practice information.
9. Maintaining accurate records of patient information and payments.
10. Reconciling cash, credit cards, receipts, and encounter forms.
11. Handling prior authorizations.
12. Performing other administrative duties as needed.
13. Preferred bilingual skills: Spanish and English.

Additional details:

• Compensation: $18 - $30 hourly, to be discussed during the interview.
• Business hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.
• Full-time position with benefits including paid time off, sick days, overtime pay, and vacation pay.
• Immediate start available.
• Schedule: Monday to Thursday, with some Sundays.

About Genesis Health | Ruth C. Johnson, MD:

Genesis Health is an integrative and functional medical practice that offers a comprehensive approach to health and well-being, combining conventional treatments with natural and alternative therapies.