Front Desk Assistant

DePaul; City of Rochester (NY); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Generous PTO & Paid Holidays

403B Employer Match

Employee Discount Programs

Free Parking

Staff Recognition Programs

Job summary

The Front Desk Assistant at DePaul's Upper Falls Square Apartments welcomes all guests and assists them with their needs in a kind and courteous manner. The role requires keyboard skills and knowledge of general office procedures, plus the ability to interact positively with staff, residents and guests.

This on-site position operates Monday through Friday, 8am–4:30pm, offering medical and other benefits and a competitive wage.

Qualifications

• High school diploma with training in a business office setting preferred; notary public preferred.
• Valid New York State driver’s license that meets the agency’s clean driving record policy; must be at least 18.
• Microsoft Office skills and knowledge of general office procedures required; ability to interact in a positive manner with staff, residents, and guests.

Responsibilities

• Greet and welcome guests, residents, families, and service providers in a prompt, caring and positive manner.
• Screen individuals for safe entry into the facility.
• Receive all incoming calls and route them; document accurate messages for staff.
• Assist in scheduling appointments and tours; provide tours to families and potential residents.
• Assist tenants, vendors, staff and visitors as needed by connecting with appropriate persons.
• Perform clerical duties to aid the effective operation of programs; schedule community space and transportation needs.
• Driving or transporting Residents or Tenants as needed/requested.

Job description

Overview

The Front Desk Assistant at DePaul's Upper Falls Square Apartments welcomes all guests and assists them with their needs in a kind and courteous manner. Keyboard skills and a knowledge of general office procedures required. Must have an ability to interact in a positive manner with staff, residents and guests.

Why work for DePaul?

• Make a positive difference in someone's life
• Supportive work environment
• We value diversity
• Opportunity for professional development and career advancement
• Excellent benefits and competitive wages
• Pay range for this position is $21-$21.30/hour

Responsibilities

• Respects and maintains Residents’ rights and confidentiality.
• Greet and welcome guests, residents, families, and service providers in a prompt, caring and positive manner.
• Perform required screening of all individuals for safe entry into the facility.
• Ability to communicate effectively with persons speaking English and respond to requests promptly and cheerfully.
• Receive all incoming calls and route them appropriately. Document accurate messages for staff whenever they are unavailable to take calls.
• Assist in scheduling appointments and tours. Provide tours of the building to families and potential residents as needed or requested by supervisor.
• Assist tenants, vendors, staff, and visitors as needed by connecting with appropriate persons or items they are on site for.
• Knowledgeable of site specifics to provide appropriate answers if staff are unavailable.
• Assist with common space activities, events and set up as needed.
• Maintain a neat and welcoming environment within the reception area.
• Receive applications via walk-ins and route them appropriately.
• Walk around site for rounds to ensure doors are closed and lights are off in unused rooms, and common areas are clean & organized.
• Assist in performing clerical duties to aid in the effective and efficient operation of programs, including scheduling of community space and transportation needs of tenants.
• Driving or transporting Residents or Tenants as needed/requested.
• Attend staff meetings, in-services, and trainings as requested or required.
• Perform any other duties necessary for the effective and efficient operation of the community.

Qualifications

Education: High School diploma with training in a business office setting preferred. Notary Public preferred.

Other: Valid New York State driver’s license that meets the qualifications set by agency’s clean driving record policy. Must be at least Eighteen (18) years of age.

Experience: Microsoft Office skills and a knowledge of general office procedures required. Ability to interact in apositive manner with staff, residents, and guests

Work Environment

This position is Monday-Friday, 8am-4:30pm.

Benefits

This position is eligible for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B Employer Match, Employee Discount Programs, Free Parking and Staff Recognition Programs.

DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit and program need.