Front Desk & Appointment Coordinator

Berkshire Family YMCA; Pittsfield (MA); On-site; USD 28,000 - 35,000; Part time

Job summary

Berkshire Family YMCA in Pittsfield is seeking a PT Desk Staff member to ensure a welcoming environment for visitors. Responsibilities include managing front desk operations, greeting guests, answering inquiries, and maintaining appointment schedules.

The ideal candidate should have a high school diploma and experience in customer service. Strong communication skills and proficiency in office software are essential. This position may require evening, weekend, and holiday availability.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or administrative role.
• Strong verbal and written communication skills.
• Proficiency in basic computer applications and office software.

Responsibilities

• Greet and assist visitors in a friendly and professional manner.
• Answer phone calls and respond to inquiries regarding services and appointments.
• Manage appointment scheduling and maintain accurate records of client interactions.
• Handle administrative tasks such as filing and data entry.
• Collaborate with other staff members to ensure smooth operations and effective communication.
• Be available to work nights, weekends, and some holidays.

Skills

Strong communication abilities

Customer service skills

Proficiency in office software

Attention to detail

Education

High school diploma or equivalent

Tools

Appointment scheduling software

Job description

Berkshire Family YMCA in Pittsfield is seeking a PT Desk Staff member to ensure a welcoming environment for visitors. Responsibilities include managing front desk operations, greeting guests, answering inquiries, and maintaining appointment schedules.

The ideal candidate should have a high school diploma and experience in customer service. Strong communication skills and proficiency in office software are essential. This position may require evening, weekend, and holiday availability.