Patient Experience Front Office Specialist

Berkshire Health Systems; Pittsfield (MA); On-site; USD 22,000 - 29,000; Full time

Job summary

Berkshire Health Systems in Pittsfield, MA, seeks a friendly front office coordinator to manage patient registration, scheduling, and reception in a multispecialty physician practice. You will help ensure quality care and smooth office flow while keeping the patient first.

Candidates should have solid clerical skills, typing speed, and experience handling payments. This role requires the ability to triage calls, diffuse tense situations, and work well under pressure in a busy environment.

Qualifications

• One year of administrative experience in a busy office is required.
• Typing (40 WPM) is required.
• Excellent clerical/organizational skills required.
• Insurance knowledge and billing experience strongly preferred.
• Two years of college or equivalent work experience preferred.
• High School diploma or equivalent required.
• Flexible hours to cover vacations and earned time absences.
• Knowledge of community services.

Responsibilities

• Patient registration and scheduling.
• Reception and collection of payments.
• Triage of telephone calls.
• Ability to access and calmly diffuse potentially problematic situations.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Calm under pressure

Teamwork

Education

Two years of college or equivalent

High School diploma or equivalent

Tools

Windows-based PC applications

Job description

Berkshire Health Systems in Pittsfield, MA, seeks a friendly front office coordinator to manage patient registration, scheduling, and reception in a multispecialty physician practice. You will help ensure quality care and smooth office flow while keeping the patient first.

Candidates should have solid clerical skills, typing speed, and experience handling payments. This role requires the ability to triage calls, diffuse tense situations, and work well under pressure in a busy environment.